Associate Guest Services Representative - PRN | Guest Services
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
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Facility: Broadway Hospital
Location: Fargo, ND
Address: 801 Broadway N, Fargo, ND 58102, USA
Job Schedule: PRN
Weekly Hours: Varies
Greets and assists patients, families and visitors in a courteous manner. Possesses outstanding front line customer service and creates a positive first and last impression to patients, families and visitors. Displays extraordinary professionalism and tact during stressful and busy times. Responds to patients with empathy using positive interpersonal skills. Directs patients, family members, visitors and guests to patient hospital departments, clinics and other Sanford locations. Monitors traffic in patient drop off areas. Provides city information to patients and visitors about available lodging and area business.
Possesses ability to push a wheelchair and understand the proper use of body mechanics as necessary. Occasionally assists with pushing a patient, family member or visitor in wheelchair to desired areas. Assists healthcare staff in discharging patients. Keeps lobby in reasonable order. Possesses ability to work outside in all kinds of environmental elements. Demonstrates ability to problem solve.
Displays ability to use good judgement during unusual circumstances. Displays positive attitude and ability to learn quickly, adapting to change. Strong ability to communicate with patients, family members, visitors and others.
*Applicants for this position will need to be willing to cover shifts at 10 different clinic sites across the F/M area.
*Computer skills are not required for this position, although basic employee activities will still be necessary (time cards, annual education, e-mail).
*Associates are stationed at the entrances of clinics with the goal of helping patients through our doors. This can include helping people out of vehicles into wheelchairs, At time directing traffic, pushing patients in wheelchairs to their destination, keeping lobbies tidy, sanitizing wheelchairs after use, and providing general information.
- No shift will start before 7:30am and no shift will end later than 5:30 pm. No holiday work.
High School diploma preferred.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
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Job Function: Customer Support Services
Req Number: R-27784