Care Coordinator

Location: Heritage Healthcare SVC, Inc

Address: 3721 Rutledge Rd NE, Albuquerque, NM 87109 USA

Employment Type: Full-Time

Shift: 8 Hours - Day Shifts

Job Responsibilities

This position provides services to assigned clients in a caring, safe and efficient manner and is responsible to perform the following according to agency standards, procedures and individualized client service plans.

• Supports Heritage Home Healthcare's customer service reputation by promoting and maintaining a responsive, knowledgeable, and accessible approach to all customer contacts.
• Maintains timely, accurate communication with all MCOs, Third Party Assessors, supervisors and other personnel.
• Uses effective communication with agency leadership, employees and clients.
• Communication may be via phone, email, voicemail, fax or other appropriate means of communication.
• Participates in QA/CQI processes as assigned.
• Cross train in the other areas of the business office and assists with special projects as assigned.
• Demonstrate efforts to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide quality, seamless customer service.
• Maintain necessary spreadsheets to track data and statistics that are necessary for reporting purposes.
• Provides reports as necessary.
• Use critical thinking, policies/procedures/regulation, and/or seek guidance from leadership/consultants to identify opportunities to improve overall operations.
• Coordinates and updates client and employee schedules in the automated scheduling system to reflect any changes.
• Responsible for reaching established staffing reliability goals.
• Assist in planning, developing, organizing and evaluating the services being provided to clients.
• Monitor, evaluate, and report client information to the appropriate personnel.
• Updates the client's Individual Plan of Care as needed.
• Provides in-home care and on-call services as needed.
• Participate with the payroll process as it relates to scheduling issues to ensure timely and accurate payroll and billing.
• Provides ongoing guidance to caregivers to ensure all requirements are met.
• Resolves EVV issues with employees.
• Responsible for the Non-Billable Report resolution.

Qualifications

• High school diploma.
• One year experience in sales, customer service, project management, case management or scheduling.
• Ability to maintain confidentiality of client and employee information.
• Ability to problem solve and meet multiple deadlines simultaneously, with accuracy.
• Demonstrated strong interpersonal skills to build effective, professional working relationships with a diverse clientele.
• Proficient in Microsoft Products and data base programs.
• Ability to work independently and provide leadership and management support to the staff supervised.
• Valid driver's license and proof of auto insurance.
• Basic knowledge of disabilities home healthcare and federal/state benefits for people with disabilities such as Medicaid, Social Security and Waiver programs.

The Good Samaritan Society offers an attractive, employee-approved benefits package for qualifying full-time and part-time employees. The variety of benefits include health benefits, a retirement plan, work/life balance benefits, voluntary benefits and much more! To review all of the great benefits and benefit eligibility, visit https//www.good-sam.com/jobs/benefits

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, citizenship, age, disability, veteran status, genetic information, marital status or other protected status. For more information including state-specific protections, please visit https//www.good-sam.com/lp/careers/eeo-and-affirmative-action

Division: _Department

Req ID: req46351