Customer Experience Specialist

DescriptionOfficeTeam is seeking an articulate, motivated Customer Experience Specialist in a growing and dynamic company. Do you want to apply your conversational personality to further the benefit of a valuable business? This is the opportunity for you! Expect this role to exist within a dynamic and fast-paced working environment. If you're looking for work in the Northwest metro area, this is the role for you! Apply today.Your responsibilities:- You will likely support business development and client referral goals by actively cross-selling and referring customers- Organize and route incoming telephone calls- Receive and send written business correspondence- Deliver outstanding, friendly customer service in a timely fashion- Manage both internal and external customers- Email communication- Basic data entryRequirementsQualifications:- Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information- 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred- Excellent communication skills (written and verbal)- Practical knowledge of Resolve Customer Issues- Previous experience working with Salesforce.com- Quality experience with Resolve Customer Service- Wide ranging experience with Superior Customer Service- Foundational knowledge in customer service- Experience with Customer Support- Customer Satisfaction experience- Well-founded grasp of External Customers- Solid understanding of Microsoft Office Tools- Hands-on experience with Microsoft Office- Proven knowledge of Customer Transaction- Excellent customer service and office administrative skills- Demonstrated experience performing extensive research to resolve complex customer inquiries- Positive attitude and an engaging businesslike approach- Comfort and confidence when interacting with internal and external partners and clients/customersTo be considered for the role you must have an active profile set up with Robert Half OfficeTeam - please email your resume to and we will coordinate a time with you for a registration interview. If you are already active and registered, please call us at . Please know that all new applicants will have to provide two supervisory references in order to be considered eligible for opportunities.OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998.Download our mobile app to take your job search on the go!Contact your nearest OfficeTeam location at or visit to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.?? 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.**Salary:** $14.00 - $18.00 / Hourly**Location:** Plymouth, MN**Date Posted:** October 15, 2020**Employment Type:** Temporary**Job Reference:** 02726563**Staffing Area:** Office u0026 Administrative