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Looking for Associate, IT Support Technical Services in Milwaukee Wisc

Employer
Xoriant Corporation
Location
Milwaukee
Salary
Competitive

View more

Industry
Technology
Role
IT
Job Type
Long-Term
Hours
Full Time

Primary Responsibilities:
Supports both internal and external users with technical and application issues. Monitors phone and email queues. Provides first level assistance for defined problems and escalates tickets/calls as necessary. Logs tickets and escalates to product support. Tracks calls and documents problems. Consults knowledge database to optimize resolutions and follows through on resolution with callers. Answers, reads, and documents information into tracking tickets.
Knowledge and Skills :
Experience troubleshooting the Windows operating system is a must, such as adjusting startup programs and services, virus removal, print drivers, and knowledge of common keys in the registry. Ideal candidate has worked with Microsoft Access in the past and is familiar with working with tables and queries. Candidate should be able to read and understand XML as used in API transactions. Some SQL experience is a plus. Aptitude for providing excellent customer service. Good communication skills, both written and verbal. High level of problem solving skills. Telephone etiquette.

Please share your resume to discuss more.

Thanks

Devisingh Balot | Xoriant Corporation

Work:

Mobile :- (Please Text)

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