Member Maintenance Coordinator

Member Maintenance Coordinator**job details:**+ location:Sheboygan, WI+ salary:$14.50 per hour+ date posted:Friday, October 16, 2020+ experience:Experienced+ job type:Temporary+ reference:S_875135+ questions:**job description**Member Maintenance CoordinatorOur client in Sheboygan has a long term temporary opportunity that will provide customer service to their account holders through performance and oversight of operations functions encompassing account transactions. Individual will maintain compliance with Federal and State regulations as well as client policies and procedures. Will need to meet/exceed individual service goals and demonstrate operational excellence.Work Hours:- Standard 40 hours, 8 hours per day, Monday to Friday.- Hours: 7:00-3:30/8:00-4:30/9-5:30 (Flexible)Flexible, consistent 8 hour shift- Ability to work a rotating shift requiring individual to be in the office until 4:00pm one week per month- Overtime hours will be mandated as necessary- Annual peak season time off subject to limited availability during peak processing times from the 2nd week of December through the 1st week of JanuaryRemote Access:- Remote processing may be required to support business needs. Internet access is the responsibility of the employees- Pay is $14.50/hr. This is a work from home position until further notice. Job expected to last from November to April.Responsibilities:Responsibilities:- Process customer orders such as debit cards, welcome kits and checkbooks in a responsible, timely and accurate manner- Process customer demographic changes and complete account maintenance in a responsible, timely and accurate manner- Process manual transactions and plan specific updates on FSAs, HRAs, etc- Process employment status updates, accountholder terminations and consumer moves- Participate in researching and resolving critical incidents- Monitor, edit and send daily orders files to vendors- Assist in training of new Coordinators- Review, update and/or create new operational procedures as needed- Prioritize and perform multiple tasks at the same time- Take ownership of escalated issues and report systems or policy issues to appropriate parties- Act as an advocate for the customer by submitting feedback through appropriate channels- Consistently meet/exceed all customer service standards- Model behavior consistent with Operations customer service standards, policies and procedures- Other duties as assigned by Supervisor/ManagerWorking hours: 7:00 AM - 5:30 PMSkills:**Customer Service**Typing/Data Entry**Proficient in Microsoft Office Suite required, Microsoft Access is a plus.7000 keystrokes per hour with a field accuracy percentage of 97% or above.For excel at least 75% accuracy or better.Education:High SchoolExperience:ExperiencedQualifications:Education:High School / GED requiredMust be subject to a criminal background check and drug screenMust be at least 18 years of ageExperience:2 years of experience in data entry and analysisPlease attach updated accurate resume if interested.Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.