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Support Team Member

Employer
Detroit Mountain Recreation Area
Location
Detroit Lakes, Minnesota
Salary
DOE

View more

Industry
General

Job Details

JOB SUMMARY
Using an eye for detail and a passion for providing excellent internal and external customer service, the DM Support Team Member will model safety, friendliness, appearance, and efficiency to create a world class experience for all guests. This position involves working in a variety of areas as needed including but not limited too: Ticketing, Rentals, Cafe, Concession, Gift Shop, Guest Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES To perform the job successfully, an individual must be able to perform each essential job duty and responsibility satisfactorily.
● Become an expert in product offering, payment processing and POS.
● Clearly and accurately communicate with guests, coworkers and MOD (Manager on Duty).
● Ensuring that guests receive immediate attention and provide support to co-workers in a learning environment.
● Assisting in operational responsibilities of all areas of the business.
● Directing guests to appropriate areas or access points.
● Upkeep of work areas and cleanliness of facilities.
● Must be flexible to move to different departments as the needs of the business change frequently.
● Communicating instructions and helping guests in all areas of operation.
● Arrive to work on time prepared for all duties within job description & department checklists.
● Able to work cooperatively with staff and other departments to ensure safety, security and enjoyment of our guests.
● Knowledge and awareness of the environment, dress to work both inside and outside as needed.
● Must be willing to perform occasional duties with other departments (etc: food & beverage, lift operations).
● Problem solve as needed, seek advice and support from Immediate Supervisor and/or Manager on Duty.
● Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
● Must be highly motivated
● Excellent communication and interpersonal skills, must be friendly, personable and comfortable working with people and have the ability to communicate effectively to groups and individuals as assigned.
● Must work well in a team
● Good observation skills
● Must be able to maintain a flexible schedule, including evenings, holidays and weekends are required.
● Ability to interact and maintain positive relationships with guests, co-workers and management.

PHYSICAL REQUIREMENTS
● Must be able to lift, stand, walk, stoop, kneel, crouch, and reach frequently
● Must be able to stand for extended periods of time.
● Must be able to work independently without supervision or assistance.

PREFERRED SKILLS
● Experience working in the industry is preferred, but not required.

Company

Careers at Detroit Mountain
Where passion meets career.

Detroit Mountain creates a unique work environment as a world-class, four-seasons recreation area in the heart of Lakes Country. We provide a variety of positions and career growth opportunities to all that have a passion for recreation and excellent customer service. We strive to be the best by providing our staff with a "grow our own" program allowing those with a passion and strong work ethic the chance at leadership opportunities. Hard work flows from the top down with our leaders setting the example of what going above and beyond looks like. Check out a career like none other.

Join our DM Family!

“If you love what you do, you will never work a day in your life” - C.D. Patrick

Company info
Location
Detroit Lakes
MN
US

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