Team Lead - Life Insurance Transactions

Job Description :

• Monitors daily performance of the team against SLAs and provides guidance to ensure delivery predictability.
• Ensure that there is no billing loss and buffer is as priced in / optimal.
• Talent management - Implements career development and succession plan for direct reports.
• Keeps the team engaged to ensure high morale and low attrition.
• Responsible for improving CSAT.
• Has an in-depth understanding of life insurance products, the business, regulation and current industry trends.
• Is able to create and present reports internally and to clients
• Diagnoses gaps in existing processes and look at reengineering opportunities.
• Is able to manage transitions as required without impacting BAU.
• Maintains ongoing knowledge of changing products, procedures and industry trends.
• Works closely with enabler functions as required.

• High School Diploma
• At least four years of relevant work experience

Preferred

• Proven track record and experience working in a fast paced team environment with ability to meet high productivity and quality levels and tight deadlines for service delivery.
• Expert level experience with Microsoft Outlook, Excel, Word
• Aptitude and ability to quickly learn new processes and work with internal applications required to execute the responsibilities for this role.
• Excellent service orientation and work ethic.
• Must be committed to protecting client confidential information.