Learning and Development Coordinator | Health Plan

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
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Facility: Cherapa Place Building

Location: Sioux Falls, SD

Shift: Day

Job Schedule: Full time

Weekly Hours: 40.00

Job Summary

Facilitate new hire orientation as well as departmental orientation, employee competency training, annual regulatory training, and maintain required documentation of staff in assigned areas. Will be responsible for assisting with departmental quality assurance and process improvement. Provides remedial training as needed to improve quality results and ensure quality standards are being met. Involved with departmental quality program, targeted improvement strategies, employee satisfaction, and customer satisfaction data. Provides performance input on departmental staff regularly. Assists with service recovery efforts in the event patient/resident service expectations are not met. Provides training and quality control to employees in designated departments. Customizes curriculum and develops training materials to ensure that organizational and stakeholder needs are met. Develops staff skills to support learning. Has the ability to develop strong working relationships, manage projects, facilitate change processes and effectively communicate to achieve organizational goals. Responsible for the delivery of software-based classroom training in a manner which utilizes adult learning principles and training methods. Demonstrates proficiency in Microsoft Office/Windows applications, analytical decision-making, information gathering, presentation, group facilitation, innovative problem solving, and possesses highly developed training skills. Is flexible, and demonstrates effective planning and organizational skills. Documents training procedures and uses sound organizational and administrative principles. Effective communication skills are essential (personal, verbal, written, and electronic). Has the ability to function in a collaborative, fast-paced, customer-driven organization. On-Boards new employees, provides continuous training for current employees, and develops and implements quality projects to meet patient/resident satisfaction standards.

Department Details

The Learning and Development Coordinator must be a self-starter and motivated learner who enjoys public speaking. Call center experience is a plus.
This position will be responsible for:
1.) New Hire Training- facilitation and curriculum building 2.) Department Level Training- curriculum building and helping establish repeatable process for on-boarding for departments 3.) Annual Training- facilitation and curriculum building 4.) Gap Training- Partnering with Implementation and Process Improvement teams for targeted re-training on issues or new training on product developments
Qualifications

Associate’s degree or three years equivalent experience in training/education, ancillary services, or healthcare.
Knowledge of adult learning principles and training methods is preferred. Knowledge of designated ancillary service area. Knowledge of a variety of languages can be helpful but is not required. Willingness to adjust to cultural differences in order to promote cultural sensitivity and enhance staff morale/satisfaction.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

Job Function: Human Resources

Req Number: R-32677

Featured: No