Contact Tracer

Description

Case investigation and contact tracing is the process of working with a person who has been diagnosed with COVID-19 to identify and provide support to persons who may have been infected through close contact with the positive case. This process is a core disease control measure and key strategy for preventing the spread of COVID-19. The Contact Tracer position focuses on activities involving people who may have been exposed to the virus, through close contact with a person diagnosed with COVID-19.

Duties & Responsibilities

• Initiate prompt communication with people exposed to COVID-19 (contacts) through text, phone calls, email, and other communication platforms as necessary.
• Employ dynamic communication and interpersonal skills, cultural competency/sensitivity, tactful language, and empathetic interviewing skills to build rapport and maintain trust with patients of varied backgrounds.
• Obtain and document relevant information per NDDoH protocol, including contact demographics, underlying medical conditions, and other risk factors.
• Provide information and guidance on quarantine procedures and what to do if symptoms develop. Coordinate referrals for testing, healthcare, and other supportive services as needed.
• Utilize required applications, databases, etc. as determined by NDDoH.
• Collaborate and coordinate with a team of public health professionals to efficiently complete contact notification and monitoring assignments. Inform the team and supervisor when attempts to communicate with a contact are unsuccessful. Elevate complex situations to supervisor for further guidance.
• Participate in trainings, program meeting and activities to ensure and enhance the quality of contact notification activities.
• Maintain patient confidentiality and ensure that all information is collected in concordance with privacy and confidentiality standards.
• Strong verbal and written communication skills, including active listening and emotional intelligence.
• Critical thinking and problem-solving skills, and the ability to use sound judgment in responding to client issues and concerns.
• Strong time management skills (organization, prioritization, multitasking).
• Ability to work independently and as part of a multidisciplinary team.

Minimum Requirements

• Associate's degree or equivalent in a health related field
• Experience with computers and mobile devices
• Successful completion of criminal history records check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.

Preferred Qualifications

• Bachelor's degree in a health related field or equivalent work experience in the medical field

Minimum Hiring Salary/Position Classification

$20.00+/hour, temporary, part-time, non-benefitted, non-exempt employee

Work Schedule/Start Date

• Remote position, shift varies based on level of need as determined by UND and may include days, evenings, and weekends
• Weekend availability once per month
• Shifts run seven days a week, 9:00 am - noon, noon - 3:00 pm, 3:00 - 6:00 pm, and 6:00 - 9:00 pm

To Apply

For full consideration, all application materials must be fully submitted by 11:59PM on the closing date.

Additional Information

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All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.

Confidentiality of Application Materials

Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three finalists who will be invited to campus.

EEO Statement

The University of North Dakota is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other protected characteristic. Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply. Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran’s status and disability status as part of the application process. This information will remain confidential and separate from your application.

Veteran’s Preference

Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 or NGB 22 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at UND.edu. You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.