Customer Success Engineer
Customer Success Engineer Metafile is currently looking for highly motivated individuals to join our Customer Success Team.
Our software is used worldwide to enhance and streamline Accounts Payable automation.
The Customer Success Team work directly with clients to make our software as powerful as possible.
This position requires highly skilled troubleshooting, strong written and verbal communication skills, demonstrated ability to work both independently and in collaboration with others, work experience with enterprise-level software, and proficiency with Microsoft platforms, including Microsoft SQL Server and IIS. Knowledge of accounting concepts is extremely helpful. The Customer Success Team solves complex issues with an energetic team approach that encourages ongoing peer-to-peer collaboration.
Formal training in Microsoft platforms, including Microsoft SQL Server, IIS, Active Directory, and Windows Operating Systems
Experience supporting enterprise-level software and working with end-users of varying technical levels
Experience or training with databases, preferably Microsoft SQL Server
Hands-on experience working with software and users
Excellent verbal, written communication skills, and interpersonal skills|
Excellent time management and accountability
Ability to work independently, creatively, and dynamically in different situations
Ability work in high pressure situations
Represent Metafile with exceptional professionalism in both written and verbal communication with customers
Provide technical services for our customers via phone, VPN or web-based collaboration tools
Act as the primary resource to troubleshoot and resolve customer-initiated cases
Identify problems and provide resolutions in a timely manner
Update open customer tickets and project work accurately and expeditiously
Continually improve and expand technical skills and knowledge necessary to perform the assigned work
Collaborate with other teams, as needed
Participate in customer training and in creating customer facing documentation