Product Support Operations Specialist ND

Location
Fargo, ND
Salary
Join our team!
Posted
Nov 23, 2020
Ref
322525
Role
Other
Job Type
Long-Term


Product Support Operations Specialist - Corporate

Overview: 

Do you have a high level of integrity, accountability and a desire to excel?  Do you like to work independently but still be part of a great team? We are currently hiring a Product Support Operations Specialist in our Corporate office! As a Product Support Operations Specialist, you will be responsible for assisting in equipment management, as well as providing continuous improvement and product support to our internal customers. In this role you’ll have the opportunity to grow professionally with a 65-year strong premier equipment dealer.

Responsibilities:

•    Develops and Manages customer support packages to support customer equipment

•    Establish pricing for preventive maintenance kits and repair options 

•    Assists in quoting of equipment management packages for customers, sales, service, and parts

•    Supports the deployment of equipment management solutions

•    Responsible for developing and analyzing CVA financial health reports

•    Monitors and analyzes processes, data and trends to identify potential opportunities, needs, issues, and problems that could impact business results.

•    Works with operations, administration and product support personnel to define and initiate process improvement projects and provides end to end continuous measurable improvement.

•    Becomes and remains knowledgeable in the applications and use of technology products and their value in reducing customer O&O costs

•    Register/Setup new technology devices

•    Manage renewals and billing of Customer Value Package Invoicing

•    Works collaboratively with all areas of the dealership to share information and utilize resources to resolve issues or perform services for the customer 

•    Applies analysis of techniques and procedures, consulting with users, to determine functional hardware, software or other systems needs

•    Serve as main point of contact for manufactures and customers regarding telematics and system issues 

•    Provides Service, Sales and Parts departments with technical support for Product Link/AgCommand telematics devices

•    Works within and promote vision, mission, and values of BMC

•    Is required to travel

•    Performs other duties as assigned

Qualifications: 

•    A four year degree in Business or Process Improvement related field and/or equivalent experience and training preferred

•    Previous industry experience in product support preferred

•    Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

•    Good facilitation skills

•    Good Project Management Skills

•    Proficient in MS Office

•    Good communication skills, both written and verbal, are a must

•    Must be willing to travel

•    Public speaking skills

•    Decision making skills

•    Analytical skills

•    Process improvement oriented

•    Effective prioritization, organization and multitasking

•    Values attention to detail and accuracy

•    Resourceful, self-starter

•    Good judgment and discretion

•    Willingness to go beyond job description when needed to get the job done

As a family business for three generations, we currently employ over 800 associates in 18 locations throughout North Dakota, South Dakota and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to grow a career with our team, here are some things we offer in our full benefits package: 

•    Health Insurance

•    Dental Insurance

•    Vision Insurance

•    Company paid life insurance

•    Paid holidays

•    Maternity Benefit

•    Paid Time Off (PTO)

•    401(K) Plan

•    Profit Sharing Plan/Vocational Pension Plan

EOE/Minorities/Females/Vet/Disability

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