Tier II IT Support Engineer - Madison, WI (100% Remote) - $60K

ITECCO Limited
60000.00 USD Annual
Nov 11, 2020
Job Type
Full Time

Tier II IT Support Engineer - Madison, WI - $60K
$40,000 - $60,000 depending on experience + Excellent Benefits


A well-established Managed Service Provider (20+ years) with multiple offices in Wisconsin, is looking for a Tier II Service Desk Engineer to join their team ASAP. They need someone who is technically strong with end-user support through Server, Virtualization, Cloud and Networking tasks to assist with exciting project and day-to-day duties.

This business requires a confident individual to provide technical support to their client base which is made up of small, medium and enterprise sized companies across multiple industries. It is an exciting time to join this company who are rapidly expanding year upon year, recently acquiring another MSP, hence the need for extra support staff. They have been providing outstanding Technical Support and Digital Transformation Services across the US and will continue to do so for years to come!

Most of the duties will be general day-to-day support, although there will be a requirement to get stuck into project work on client site from time to time. This will be a busy, fast paced role where you will gain exposure to a lot of the newest technology out there.

For your hard work and commitment to customer satisfaction, you will be rewarded with an excellent benefits package and company perks including:

* Generous PTO and Paid Holidays
* Health, Dental, Vision, Life, Pet and Disability Insurance (100% Covered)
* Fully paid IT Certification and Tuition
* Retirement Plan - matched contribution
* Monthly lunches
* Company outings and holiday parties
* Travel Assistance
* Relaxed dress code and office environment

Technical Skills they are looking for:
* Windows Server 2012 - 2019
* Active Directory / Group Policy
* Office 365
* MS Azure
* VMware / Hyper-V
* Network Troubleshooting (WatchGuard/HP/Ubiquiti)
* Strong Customer Service Skills
* Relevant industry certifications desirable - MCSA, CCNA
* MSP experience highly desirable

This job will suit technically strong Tier II engineers or aspiring senior Tier I engineers looking for a new challenging role in a fast-paced but exciting environment. If you are looking to progress your technical skill set and abilities, this position will equip you with the skills and experience required to do so.

Microsoft, Windows Server, Office 365, Active Directory, VMware, Hyper-V, Help desk, Tier II, IT, Support, Technical, Azure, Networking, HP, WatchGuard, MSP, Managed Service, Customer, Remote, MCSA, CCNA

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ITECCO Ltd is acting as an Employment Agency in relation to this vacancy.

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