Network Help Desk Technician

NETWORK HELP DESK TECHNICIAN

Park Region Telephone and Otter Tail Telcom is a dynamic and innovative regional communications company with an immediate opening for a customer focused and results orientated Network Help Desk Technician.

Responsible for providing technical assistance via the phone and in person. Support computer systems, hardware, and software in both a local and wide area network environment. Provide over the phone internet, video, and phone support to residential and business customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as first point of contact for customers, both internal and external, seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and determine the best solution based on the issue and details provided by the customer
• Provide accurate information on IT related products or services
• Document customer related issues in proper ticket database
• Walk customers through the problem-solving process
• Follow up with customers to ensure issue(s) have been resolved
• Assist the network administrator in isolating computer related issues
• Install, modify, and repair computer hardware and software
• Report network status to key stakeholders
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent communication skills
• Customer-oriented and ability to defuse situations
• Good understanding of computer systems and other home / office technical related products
• Ability to diagnose and resolve basic technical issues
• Ability to think critically and possess problem-solving ability

EDUCATION and/or EXPERIENCE

Associate degree in an IT related field of study with a focus on networking; or 2+ years’ experience working in a systems or network related field; or equivalent combination of education and experience. Employee must understand pc and network troubleshooting.

A valid driver’s license, satisfactory driving record, background check and pre-employment drug screen will also be required.

Park Region Telephone Company is in the heart of the lakes area and offers an excellent compensation and benefits package.

If you are qualified and interested in joining our team please submit a cover letter of application and resume to careers@parkregion.com

Attn: Tina Frigaard, HR Manager

Online: www.parkregion.com/about-us/careers/

Application Deadline for Applicants: Friday, November 27, 2020 end of day

Equal Opportunity Employer