Guest Services - Point of Entry Screener
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
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Facility: Bemidji Medical Center
Location: Bemidji, MN
Address: 1300 Anne St NW, Bemidji, MN 56601, USA
Job Schedule: PRN
Weekly Hours: Varies
By following established protocol, the Point of Entry Screener will assist in minimizing risk of COVID exposure and spread to our facilities. The Point of Entry Screener will perform temperature screening, inquiring about the presence of symptoms and ensuring that current visitor and vendor restrictions to the building are followed. Possesses outstanding front line customer service and creates a positive first and last impression to patients, families and visitors. Administer temperature scanning and ask screening questions of each employee, patient, visitor or vendor as they enter Sanford facilities.
The Screeners will be deployed on-site at various hospital and clinic entrances to assist customers with communicable disease screening (COVID-19) and supporting the efforts to prevent the spread of illness within the community. The screening will be coordinated in an organized fashion that limits the size of a group and provides physical distancing (minimum 6 feet).
Recognizes and responds to sensitive situations and issues with discretion and confidentiality. Identifies systems improvement needs and advocates a plan for improvement. Collaborates with other Sanford associates and Guest Service staff to make Sanford patient and family experiences as positive and stress free as possible. Proactively assesses family needs and assures they are aware of amenities available such as, pagers, lockers and computer areas. Manages family rooms and public waiting areas. May complete family room rounds on a daily basis. Demonstrates computer based customer support skill, logging into the Sanford Electronic Privacy Information Center (EPIC) to pull patient information.
During the pandemic, help ensure the health and safety of our community by screening patients and visitors at our hospital and clinic entrances.
High school diploma or equivalent required.
Experience in customer service preferred.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to firstname.lastname@example.org .
Job Function: Customer Support Services
Req Number: R-32286