Customer Communications Specialist

Summary:
Do you enjoy assisting people by offering outstanding customer service? If so, this may be the perfect opportunity for you! The QTI Group is partnering with our valued client, a local leader within the insurance industry, in hiring a full-time Customer Communications Specialist for a remote, temporary opportunity. The schedule for this role is Monday through Friday, 8:30 am to 5:00 pm. Candidates must live in the Madison area due to the eventual return to in-office work in downtown Madison. This position offers $17.00 per hour, based on experience, and is expected to last for 3 months. Please apply today for consideration!

Responsibilities:

• Responsible for answering inbound calls and make return outbound calls to provide resolution to customer concerns
• Interpret policy provisions to determine methods of effecting desired changes such as a change of beneficiary, type of insurance, or change in method of premium payment
• Follow the processes and procedures that the call center requires for handling calls
• Communicate with a high level of professionalism, patience, and understanding to callers
• Function comfortably in a fast-paced, performance-based call center environment where every call may be monitored, recorded, and/or assessed
• Other duties as business needs require

Qualifications:

• HS diploma or equivalent required
• 2 years of customer service/call center experience preferred
• Experience with Microsoft Office including Excel and Word
• Strong communication skills; verbal, listening, and written
• Ability to work autonomously and work well under pressure with strong attention to detail
• Must be customer, internal and external, focused
• Business casual environment when in the office
• Must be willing to submit to a 7 year background check
  
  #ind123