Knute Nelson

Lead Housekeeper - Full Time Days - Grand Arbor

Alexandria, MN
Join our team!
Nov 25, 2020
Job Type
The mission of Knute Nelson is to enrich the lives of everyone we serve.

This is a full-time position at our Grand Arbor facility working 80 hours a pay period. The hours are from 5:30 AM to 2 PM.

  • Responsible for planning, organizing, developing, evaluating and effectively directing housekeeping services to ensure uncompromising levels of cleanliness in common areas, resident rooms and resident areas within the community. Housekeepers may help clean and serve residents during meals and will also have some responsibility as part of the team to assist resident needs.

  • Work throughout the building, inside and out, and has frequent contact with staff, residents, resident family members, and visitors. Will provide work direction to Housekeeping staff. Will recognize the importance of customer service and strive each day to provide an exceptional experience for each person they serve. Will know that all residents, families, visitors, volunteers and coworkers are all customers, and will work to ensure that every interaction they have with them is positive.
  • Will take pride in the cleanliness of the building, resident rooms and will cultivate high standards for the employees in housekeeping and serving the residents and guests.
  • Under general supervision, the Lead Housekeeper performs a variety of work in the building including ordering supplies and organizing the cleaning schedules for the building.
  • Provides prompt, excellent customer service to the residents of the building.
  • Maintains an organized proactive cleaning schedule.
  • Works closely with contractors who may be needed to help keep the building and grounds in good repair.
  • Works closely with the Maintenance and Culinary Director to keep the building and flooring clean and in good repair.
  • Must be willing to be on call and flexible to respond to building needs.

Key Responsibilities:
  • Supervise Personnel - Interview, train, evaluate, recognize and disciplines staff as needed. This includes providing day to day work direction and problem solving as issues or conflicts arise. Continually communicate expectations with staff. Ensure staff complies with online education training. Follow organizational Human Resource policies. Develop and maintain staffing and scheduling systems reflecting quality, cost, and appropriateness, based on workload, skills, availability of support services, infection control issues, and safety considerations. Provide regular staff meetings and ongoing employee educational and development opportunities which meet regulatory requirements and increase knowledge. Create and maintain a work environment for employees that is conducive to high productivity and morale. Establish and maintain effective communication systems with employees.

  • Resident Responsibilities - While working in a resident’s personal apartment or common areas, will provide resident directed services including dining services, life enhancement activities, resident cares, cleaning and any other service the residents require. Put the person before the task while maintaining an efficient workflow.
  • Leadership Responsibilities - Provide effective leadership that achieves desired outcomes at the individual team member level as well as at the collective function level. Assist other staff in the provision of services to the residents and fills in where needed. Serve as a role model and resource to other staff. Assist the Resident Relations Coordinator with training, education, scheduling, evaluations and disciplinary actions. Provide day to day work direction and problem solving as issues or conflicts arise. Conduct auditing as assigned.

  • Clean Common Areas - Wash and disinfect counter tops, tables, sinks, toilets, empties garbage, fills soap and paper towel dispensers, dusts, mops floors, vacuums hallways, and performs other cleaning duties as needed in the public bathrooms, hallways, lounges, dining rooms, multi-purpose rooms, Wellness Center and offices.
  • Clean Resident Apartments - Delegate and/or provide cleaning to each resident apartment. This will include such services as disinfecting sinks, mirror, toilets, and showers; emptying garbage; carpet vacuuming, spot cleaning or periodic shampooing; sweeping and mopping floors; replacing light bulbs; and some light maintenance.
  • Prepare Apartments for Occupancy - Assist in the preparation of vacant apartments for occupancy by thoroughly washing walls and floors, carpet vacuuming and shampooing, mopping, waxing and disinfecting the kitchen, living room, bedroom, and bathroom or other cleaning tasks as needed.
  • Safety Responsibilities - Comply with and implement safety and governmental guidelines and regulations as required. Maintain Material Safety Data Sheets and train staff on new products and regulations. Assist with education on the disaster plan. Use proper safety and lifting procedures while cleaning. Stock and rotate supplies in the emergency supply kits.
  • Supply Inventory - Order, maintain, stock and dispenses supplies. Work with outside vendors to purchase the most cost-effective supplies. Recommend the purchase of equipment needed.
  • Continuous Improvement - Actively participates in and implements quality performance in all aspects of job responsibilities and functions. This includes all interactions with residents, staff, family members and visitors. Participate in and promote teamwork. Seek, recommend, and/or implement new methods and means of providing quality service and continuous improvement. Complete mandatory annual online education.
  • Other Duties as Assigned - Keep informed of changes and trends in cleaning technology and services. Look for and report any items in need of repair to Maintenance. Uses applicable infection control procedures. In the event of a fire or other emergency, assist with resident evacuation. Attend in-service training and other work-related meetings as required or approved. Carry out special projects as identified. Assist with event preparation and clean up. May assist in snow removal of less than two inches from walkways and sidewalks. Updates and maintains accuracy of Safety Data Sheet binder and process. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.

Education and Experience Required:
  • Requires a high school education or equivalent.
  • Experience working in healthcare or housekeeping services preferred, ideally in a long-term care or assisted living setting.
  • Requires exceptional customer services skills and the ability to work calmly and effectively with the elderly. Will recognize the importance of customer service and strive each day to provide an exceptional experience for each person they serve.
  • Familiar with the basic principles of sanitation.
  • Critical thinking, interpersonal effectiveness and teamwork skills are required.
  • Must have an ability to work with changing priorities, work independently and as a member of a team.
  • Must have adequate computer skills to use computer system and software.
  • This position requires initiative, motivation, and a desire to serve the senior population.
  • Must complete and pass a state required background study.
  • Able to physically perform the duties required by the position.
  • Required to have the ability to read, write and speak English well enough to communicate with staff, residents and visitors.

Reports To:

Resident Relations Coordinator

In keeping with federal, state and local laws, Knute Nelson's policy forbids employees and associates from discriminating against anyone based on race, religion, color, creed, gender, age, marital status, national origin, sexual orientation, status with regard to public assistance, veteran status, familial status, disability or any other characteristic protected by law. Knute Nelson is committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career advancement.Knute Nelsonalso provides reasonable accommodations to disabled employees and applicants as required by law.

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