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Unified Communications Engineer III

Employer
Ascent Services Group
Location
Madison
Salary
Competitive

View more

Industry
Technology
Role
Communications
Job Type
Long-Term
Hours
Full Time
Job Req #: 20-08540
Job Description: Unified Communications Engineer III
Location: REMOTE
Position Type: Contract/Contract to hire

Top 3 Skills: Call Manager, Contact Center Express, Gateways

Role Overview
Our Client s vision is to be THE national provider of Managed Services. We ll achieve this reputation by continuing to delight our customers and being the employer of choice for Managed Services. Engineers are responsible for the development and delivery of our Managed Services offerings. Engineers apply the necessary technical breadth to providing top level technical support services and operational leadership, including problem resolution, and technical change implementation for Managed Services clients. Engineers at our client are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging projects and service offerings. They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills

Minimum Qualifications
Minimum of 3 year engineering experience
BA/BS degree in Computer Science, Mathematics, Electrical Engineering, or related discipline; equivalent experience acceptable.

Other Required Qualifications
In depth experience with Cisco Unified Communications (UCM, CME, CUC, CUE, CCE, CCX, MRA, Expressways, B2B Video, TPX and Video Endpoints, Firewalls, Cisco LAN Switches, Routers and Voice Gateways, CUBE, etc.)
Detailed knowledge and understanding of SIP Protocol
Experience with call flow analysis
Experience in Cisco PBX and/or Call Center systems engineering experience
Previous experience developing and delivering complex technical presentations
Effective verbal and written communication skills
Ability to work weekends and/or off hours as necessary to meet client needs
Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels.
Ability to establish customer trust and confidence in the Managed Services knowledge of and concern for customers business needs.
History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines.
Critical attention to detail and solid creative problem solving skills.
Ability to perform intermediate root cause analysis.
Strong organizational, analytical, and problem solving skills.
Customer Service focused and a high level of professionalism.
Ability to consistently follow policies and procedures.
Strong communication and documentation skills.
Excellence verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, in including senior leadership.
Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.
Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment.
Must have good time management skills and be able to meet rigid and urgent assignment schedules.

Preferred Qualifications
CCNA, CCNP or CCDP certification preferred
Excellent communication skills
Hands-on experience in a large Data Center environment
ITIL Foundations Certification

Audrey Lamb
Technical Recruiter
Ascent

**If this is not a fit for you or you are not interested, Ascent Services Group offers an excellent Referral Bonus! We look forward to hearing from you!

About Ascent: The Ascent Services Group (ASG) is a nationally recognized technology staffing and consulting firm whose fundamental business is providing staffing services to Small, Medium, and Large Enterprise clients in our core market verticals: Financial Services, Healthcare, Technology and Life Sciences. As consultants for ASG, you will have access to many of the top clients within the industries we serve. Our goal is to deliver innovative talent through proven best practices and effective resource optimization. Become one of ASG s candidates and experience the difference!
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