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Security Project Coordinator

Employer
MATRIX COMMUNICATIONS INC
Location
Minneapolis
Salary
Competitive

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Job purpose The Security Coordinator is responsible for contributing to a high level of customer satisfaction by scheduling the necessary resources, labor and materials to complete an assigned project and/or service request within the terms of the appropriate contract. Works in a team environment and in conjunction with customers, sales team members, subcontractors/ technicians, security system engineer, and equipment vendors to insure that the scope of work is clearly defined, the assigned sub/tech has the correct skill set for the project or service request, and the correct material is ordered and delivered to the site. Duties and responsibilities Understand the scope work requested by customers and then schedule field technicians for assigned work. Provide timely status updates to customers. Work with team and client to align on backlogs, daily plans, escalations, expectations and issues needing attention. Gather deliverables. Document installation notes and job progress. Verifying technician check in and check out. Participate in team calls with updates. Strive to understand budgets and contracts in place with assigned customers. Close out work orders and prepare for billing. Obtain vendor invoices in a timely manner. Meet metrics related to margin, start times, project deadlines and invoicing deadlines. Develop strong business relationships with customers and field technicians. Work with customer's internal software system as applicable. Assist in creating documents for bids. Required Education, Skills & Experience: High School Diploma or GED 1+ years of customer service Preferred Qualifications Strong computer keyboarding skills; the ability to type while speaking on the telephone Experience with Microsoft Word, Excel, Outlook and Internet Explorer. Video Surveillance, Card Access, Intrusion, Intercom, and locking hardware knowledge CRM System experience Documentation creation experience Preferred Education, Skills & Experience: Physical security system project or service experience preferred. Must be able to multi-task in a fast paced environment. Must have ability to think outside of the box. Possess a strong drive for success. Ability to make independent decisions. Flexible and able to embrace change. Strong phone skills/communication will spend a considerable time on the phone.

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