Patient Financial Services Representative (80hrs per pay period)

Building LocationBusiness Service Center Department46100 Patient Financial SVCSJob Description:Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. Position may handle incoming patient mail with the potential to respond to inquiries via written communication. Experience with handling cash payments, self-pay collections and exceptional customer service skills are required. In addition, knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs is required. Work Experience: 2 years of experience in Call Center, Collections, Billing and/or Health Care.Education Qualifications:NoneLicensure/Certification Qualifications:NoneFTE1 Shift RotationDay Rotation Shift Start Time09:00 am Shift End Time05:30 pm HolidaysNo Call ObligationNo UnionDC USWA Main & Neighborhoods (DCUMN) Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.