CSV Customer Service Representative III
- Employer
- Russell Tobin & Associates
- Location
- Minnesota
- Salary
- Competitive
View more
- Industry
- Office and Administration
- Role
- Customer Service
- Job Type
- Long-Term
- Hours
- Full Time
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Our client is seeking a talented Customer Service Representative to join their growing team.
RESPONSIBIITIES:
- Handle varied customer transactions; including inbound/outbound calls to customers and internal groups.
- Answer questions on customer order entry, servicing customer accounts, in-depth technical assistance, product information, education, and recommendation.
- Communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; and other duties as assigned
REQUIRED SKILLS:
- Time Management/ Productivity
- Must be reliable (showing up on time, staying for full shift, planful in absences)
- Basic MS Office Skills, Basic excel skills
- Able to learn quickly
- computer systems/processes (5-7 systems, multiple websites, multiple databases)
- Ability to multi task
- Change management
- Able to handle and learn change
- Critical thinker
- Able to analyze data/information
- Organized
- Able to handle multiple workloads at once
- Able to organize day and schedule
- Able to keep track and handle multiple deadlines
PREFERRED SKILLS:
- SAP experience
- Salesforce experience
- Direct related job experience
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