Customer Service Representative Medical Equipment

YES, Rotech is STILL HIRING to help serve our patients during this time of the COVID-19. Our business has picked up!! SUBMIT your RESUME today for a manager to review.

As your Home Respiratory and DME equipment and services provider, our number one priority is the safety of our patients and our employees. PPE is provided to all of our employees that will have contact with patients.

We have implemented the following measures:

1. We are maintaining social distancing of at least 6 feet in both the workplace and during home delivery/pickup, whenever possible.
2. We are asking patients to complete a screening questionnaire to determine high-risk situations for our employees.
3. We have enhanced cleaning procedures for all of our equipment.
4. We are communicating frequently with our employees regarding the latest guidance from the CDC.

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Summary

We are seeking a dedicated Customer Service Representative. In this role you will be responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement.

Essential Duties and Responsibilities

• Acts as patient advocate to resolve questions or concerns
• Adheres to and implements all company policies and procedures, including but not limited to clinical programs
• Builds relationships with locations, field management, patients and referral sources
• Collects patient, source information and inputs data into e-Intake
• Completes thorough verification for products and services
• Complies with applicable laws and regulations
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of current products and services offered by the company
• Identifies and resolves problems in a timely manner
• Makes outbound calls as needed to collect patient data
• Manages all aspects of initial intake via high volume inbound phone calls
• Practices safe work habits, ensuring a safe work environment
• Processes related patient paperwork if assigned
• Processes tickets to ensure timely fulfillment of product orders
• Prompt and regular attendance is required
• Provides education to patients and location employees on Wound Care supplies
• Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
• Performs other duties as assigned

Supervisory Responsibilities

• None

Employment is contingent on

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

• High school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment
• Experience in medical field and administrative record management
• Strong customer service background

Skills, Knowledge and Abilities

• Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
• Helpful, knowledgeable and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of insurance policies and requirements
• Knowledge of medical billing practices and of billing reimbursement
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Mapping skills including ability to plan time-saving delivery routes
• Mechanical aptitude with ability to learn
• Medical terminology
• Multi-task along with attention to detail
• Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
• Read and successfully interpret written directions and/or instructions in English
• Self-motivation, organized, time-management and deductive problem solving skills
• Sense of urgency and responsiveness to physicians, location employees and patients
• Work independently and as part of a team

Physical Demands

• Lift 10lbs at times
• Requires sitting, walking, standing, talking or listening; extensive hours sitting at a desk
• Requires close vision to small print on computer and or paperwork; extensive hours working on the computer

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.
• Office equipment; fax machine, copier, printer, phone and computer

Work Environment

• Office environment

Benefits

• 401k savings plan
• Medical, Dental and Vision
• Life Insurance and Disability
• Generous Paid Time Off {Paid Time-Off (PTO), Floating Holidays (FHL) and Holidays}
• Bonus and Incentive Opportunities (Non-Exempt and Exempt)
• Referral Bonus, Employee Discounts and Recognition Programs
• Career Path, Advancement and Management Opportunities
• Internet Wifi reimbursement (when applicable for the position)
• Cell Phone reimbursement (when applicable for the position)
• Mileage reimbursement (when applicable for the position)

Make the right move, Create your job profile and Submit your resume today!! The hiring manager will review your resume and contact you if your qualifications match our needs.

Sign into your account at any time to view the status of any positions that you submitted your resume to. We appreciate your interest in Rotech Healthcare Inc.

TEXT ROTECH TO 51893 TO JOIN OUR TALENT NETWORK

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE