RN Nurse Line- Virtual position

Job Summary

The RN Nurse Line performs duties of a Registered Nurse, functioning within nursing practices standards. This role answers phone calls, manages calls to provide telephone triage, assesses patients and provides healthcare information based on accepted protocols and policies. The RN Nurse Line refers the patient to appropriate physicians, hospital, and/or local healthcare center as appropriate. The nurse identifies changes or high risk situations in patient's condition and collaborate with the Call Center team to coordinate services.

Essential Job Functions

Answers telephone, routes calls and takes accurate and complete phone messages for the providers and relays information in a prompt manner.

Develops a plan of care based on assessment that reflects the patient's physical, psychological, social, educational, developmental and rehabilitative needs based on patient's age, ethnic origin, economic status, lifestyle, creed or philosophical beliefs.

Assesses the patient's condition and nursing needs, sets goals, and prescribes appropriate nursing actions to meet those goals and the physical, psychological, social, and rehabilitative needs of the patient, including discharge planning.

Assesses, intervenes, and reassesses the patient's self-report/symptoms of pain promptly and takes appropriate action according to standard operating procedure.

Establishes and maintains communication and utilizes educational opportunities with patients and other significant individuals.

Documents health-related intervention, recommendations, authorized medication refills and the instructions necessary for all calls and completes all documentation in EMR.

Notifies Manager of any potential problems in regard to patient complaints, unsatisfactory outcomes, special needs or request. Makes call-backs, as appropriate, to follow-up on compliance with telephone triage recommendations.

Identifies high risk situations and takes appropriate action according to standard operating procedure.

Performs other duties as assigned or needed to meet the needs of the department/organization.

Demonstrates understanding and follows infection control policies and procedures according to standard operating procedure.

Maintains requirements for age specific competencies for the position and demonstrates the knowledge or principles of growth and developments and the skills necessary to provide patient/customer care/services.

License, Certification & Registration

Registered Nurse-North Dakota Board of Nursing (NDBON) or Compact State Agreement-Prior to Start Date

Registered Nurse-Minnesota Board of Nursing-Within 6 Months of Start Date

Basic Life Support (BLS)

American Heart Assoc. or American Red Cross CPR for Prof. Rescue-within 2 Months of Start Date