Lead Service Technician

Overview: Butler Machinery is a third generation family-owned company, proudly serving our communities since 1955. Our mission is to build long term relationships with our customers, founded on trust, generating mutual growth and success.

Responsibilities:
The position will involve but not be limited to the following duties:
•    Assists with scheduling work in the shop and field.
•    Troubleshoots & repairs all aspects of our product lines.
•    Will be expected to charge out a large percentage of their time to revenue work orders.
•    Immediately addresses any safety related issues in the shop.
•    Assists with contamination control procedures to make sure proper steps are being followed.
•    Assists technicians on field jobs with tooling, ordering parts and getting information to them in a timely manner.
•    Maintains a clean and organized work place, orderly flow through the shop.
•    Handles special projects as needed/requested by Service Advisors or Service Manager.
•    Assists with receiving and delivery of equipment in and out of our yard as needed.
•    Keeps track of small tools, repairs needed, general condition, and assesses new tools that may be needed.
•    Works closely with trainees and technicians.
•    Assists in maintaining the work order process from open to close. This will include taking customer calls; trouble shooting on the phone, open work order, and assign technicians, review, and close work order after repair is completed.
•    Makes final inspection on all work leaving the service department.
•    Ability to work without supervision.
•    Develops and enhances working relationships with customers and associates.
•    Understands the complete process of the service department.
•    After hour's field service, at times, may be required.
•    Carries after hour's emergency phone as needed.
•    Other duties as assigned.

Qualifications:
•    Technical degree in a mechanical related field or equivalent combination of business experience, training and/or education required.
•    Three (3) years minimum mechanical experience with Caterpillar and AGCO (Ag product line) preferred.
•    This experience is to include all mechanical, hydraulic & electrical system knowledge, and the troubleshooting of these systems.
•    All applicants should be familiar with time requirements to perform specific jobs.
•    Have a working knowledge of the on-line DBS, BMTS, and SIS systems.
•    Consistently achieve set flat rates on work orders.
•    Possess strong communication and listening skills, as well as strong problem solving skills.
•    Leadership training preferred but not required.
•    Ability to work well within a team environment.
•    Applicant must be a Service B classification or above and show the ability to work with Ag, Truck and Heavy equipment customers.
•    Individual must meet driver insurability standards.

Benefits:

As a family business for three generations, we currently employ over 800 associates in 18 locations throughout North Dakota, South Dakota and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:
•    Health Insurance
•    Dental Insurance
•    Vision Insurance
•    Company paid life insurance
•    Paid holidays
•    Maternity Benefit
•    Paid Time Off (PTO)
•    401(K) Plan
•    Profit Sharing Plan/Vocational Pension Plan

EOE/Minorities/Females/Vet/Disability