Business Analyst Consultant - Eden Prairie, MN

Responsible for supporting Optum Care Housecalls performance metrics. Ability to engage with business resources, understand complex business models, data infrastructure and system flows, and analyze data for patterns or performance outcomes.

Primary Responsibilities:

• Gathers, Understands, or Manages stakeholders' business requirements, specifications, and/or needs Analyzes business process information (e.g., performance metrics; analytics) to identify key issues, trends, and potential root causes within managed team and drives to solutions.
• Works with relevant stakeholders (e.g., end users; SMEs; sponsors) to establish appropriate criteria and goals
• Ensures obtained data and information are accurate and relevant to meet end users' needs
• Identifies risks and opportunities associated with current processes
• Provides operational instruction and guidance to business partners impacted by business process solutions (e.g., procedure; system; applications)
• Develops and/or provides education to team in order to facilitate effective solution implementation
• Communicates any identified defects with relevant stakeholders (e.g., project managers; business partners; IT) and/or facilitates appropriate adjustments
• Provides input into and/or develop relevant policies, procedures, and/or work tools to support new or updated business processes

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree or 7+ years of relevant work experience
• Understanding of basic process management and total quality management principles and methodologies (e.g., Six Sigma; Lean, BPQM)
• 3+ years prior experience with data modeling and relational databases
• Working knowledge of MS Access, SQL, or SAS
• Intermediate to advanced Microsoft Excel proficiency (Pivot tables, VLookups, Macros)
• You will be asked to perform this role in an office setting or other company location.
• Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.

• Excellent interpersonal relationship building and communication (written and verbal) skills

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

Some of the steps we've taken to ensure employee well-being include:

• Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
• Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
• Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
• Fully cover the COVID-19 healthcare costs for our employees
• Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home

You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our COVID-19 Resources Page: click here.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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