Dispatcher | System Dispatch
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
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Facility: Central Patient Building
Location: Sioux Falls, SD
Address: 1305 W 18th St, Sioux Falls, SD 57105, USA
Shift: 12 Hours - Varied Shifts
Job Schedule: Part time
Weekly Hours: 18.00
Responsible for receiving and coordinating requests for air and ground medical transport requiring the use of Sanford AirMed Flight Teams. Tasks include, but are not limited to, dispatching appropriate aircraft and flight teams, communicating with referring and accepting hospitals/agencies, flight following aircraft, map reading, and data entry using Computer-Aided Dispatch (CAD) software. You will work closely with flight teams, pilots, one-Call nurses, and administration to ensure transports are completed efficiently and patients receive the best care possible.
Applicants should possess excellent written, verbal and interpersonal skills, be proficient at typing and comfortable with a Windows-based operating system. This position requires strong skills in critical thinking, problem solving, relationship building and flexibility. Comm Specs need to be able to prioritize tasks, manage time, and work effectively with minimal supervision. Applicants must be able to work in an area of limited space with one other person for a duration of 12 hours and have the potential to work both day and evening shifts. Ability to multitask, be detail orientated and thorough in completing daily tasks. Ability to deal with high stress situations calmly and effectively while maintaining composure in very difficult situations to collect vital information from callers to determine the severity of a situation and the location to those who need assistance. Listens carefully to collect relevant details and be able to type the details of calls into computers, and speed and accuracy is of importance when responding to emergencies.
Effectively uses radios and other forms of communication. Works with growth and development needs of a diverse population. Either setting in the ground or air, perform data entry using the computer, compiling QI (Quality Improvement) data, SharePoint, and typing any other documentation as assigned and maintain access to, and security of, highly sensitive materials. Ability to read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
Searches files, databases or other reference materials to obtain needed information. Depending upon job setting, knowledge to operate the computer software necessary to document flights as well as the skill in radio communications with the medical teams and pilots on medical transports. Maintain a sense of pride and ownership for the program. May require sitting for extended periods of time.
This position is part time working 12 hour shifts either 7am to 7pm or 7pm to 7am. Rotation includes one weekend on, one off, work next weekend and then two weekends off. Weekend and Holiday Schedule is known for the entire year. Self-scheduling with no seniority as well as a flexible team that is often able to trade shifts if needed. We strive for a culture of clear expectations and accountability.
High school diploma or equivalent is required.
EMS, Military, Aviation or prior Dispatch experience preferred.
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, sick leave and paid time off. To review your benefit eligibility, visit https://sanfordhealth.jobs/benefits .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to email@example.com .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Job Function: Emergency Medical Services
Req Number: R-33529