Bismarck State College

Retention Coordinator

Bismarck, North Dakota
Join our team!
Jan 28, 2021
Job Type
Full Time
Position Information

  1. Responsible for the creation, planning, coordination and management of programs, events and initiatives to meet BSC student retention and success goals. Responsible for promoting programs and engaging students with success opportunities.
  2. Responsible for providing direct support for collaboration and outreach efforts to assist with retention and success.
  3. Responsible for facilitating student success by providing consultation and support by engaging faculty and staff in student retention efforts.
  4. Responsible for establishing, analyzing and creating strategy to meet BSC retention goals.


COMPENSATION: $45,000 + based on directly related experience. May be eligible for a salary increase after six months. Paid health insurance, life insurance, retirement, employee tuition waiver, spouse/dependent tuition discount. Click here for full employee benefits.

Position Description & Details

Planning, directing, coordinating and monitoring retention programs 80%
  1. Act as the lead for all student retention initiatives.
  2. Assists the VPSA with goal setting to maximize student retention, persistence, and completion.
  3. Oversees the College retention plan from student enrollment to student completion/exit.
  4. Identifies and recommends to the VPSA new and/or revised strategies to maximize enrollment and retention of new and returning students. Assists in the implementation and evaluation of these strategies.
  5. Works with Institutional Research to develop retention metrics for campus-wide reporting. Coordinates the use of metrics used to assess, plan, implement and evaluate strategies for meeting retention goals.
  6. Responsible for developing and maintaining continuous communications with enrolled students via telephone, written correspondence, texts, and other social media.
  7. Monitors enrollment and retention trends. Provides analytical reports to include data relevant to student needs, retention, attrition, student success, persistence and graduation rates. Leads efforts to regularly bring together departments to identify and track students at risk of attrition and develops interventions.
  8. Manages BSC's retention software, intervention strategies and reports software report to the VPSA.

Working directly with students, faculty and staff on retention efforts - 15%
  1. Works in collaboration with Academic Deans to identify and create academic-focused retention programming.
  2. Works directly with staff and faculty for the purpose of maximizing retention of students.
  3. Develops programs and at times may personally meet with struggling students.

Miscellaneous duties - 5%
  1. Supports innovation, creativity and ideas to improve/enhance processes, functions, etc. in the department and as a whole for the college.
  2. Performs other duties as assigned or required.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Continuously - 66-100% - Use hands dexterously, talk or hear.
  • Frequently - 34-65% - Stand, walk, or sit.
  • Occasionally - 1-33% - Reach with hands and arms, stoop/kneel/crouch or crawl, climb or balance, or lift up to 25 pounds.


This job description is not intended, and should not be construed, to be a complete list of all responsibilities, duties, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of those principal job elements essential to making fair pay decisions and for determining job performance.


Band: 3000 - Professional

Sub Band: 3400 - Student Services

Family: 3415 - General Student Services

Term: 12 months

Status: Full-time (100%)

Minimum Requirements

  1. Bachelor's degree in special education, counseling, psychology, social work, or related field.
  2. Three to five years in a comparable position in a college or agency setting.
  3. Strong advocacy, problem solving and referral skills.
  4. Knowledge of crisis intervention strategies; helping skills.
  5. Knowledge of student development theory and practice.
  6. Ability to establish rapport and work harmoniously with institutional officers, faculty, staff, students, public school personnel and others.
  7. Ability to plan, organize, and determine methods that produce desired results and meet required deadlines.
  8. Good verbal and written communication skills.
  9. Proficient in working knowledge of computer software programs (i.e., Microsoft Office Suite-Word, Excel, etc., email and electronic calendar - Outlook) and good keyboarding skills.
  10. Ability to maintain confidentiality.

Preferred Qualifications

  1. Experience in advising, counseling, and/or related field.
  2. Previous Higher Education experience.
  3. Demonstrated ability to independently develop advising and retention strategies using data-driven decision making based on complex data analytics.
  4. Experience working with staff, faculty and administrators in higher education.

Applicant Materials Required

CLOSING DATE: The position will remain open until filled.


To be considered by the search committee thoroughly complete the application and upload the following:
  • Cover Letter
  • Resume
  • Copies of transcripts (undergraduate and graduate).

Additional Information

Applicants must be legally authorized to work in the United States. Bismarck State College does not provide sponsorships. BSC is an E-Verify Employer.

For more information or assistance contact: Human Resources (701) 224-5531. This position requires a criminal history record check.

Equal Opportunity Employer

Human Resources*Meadowlark Building*PO Box 5587*1700 Schafer St.*Bismarck, ND 58506-5587

701-224-5531*800-366-6888 (TTY Relay ND)

Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months.