Financial Aid Counselor

Duluth, Minnesota
Join our team!
Dec 23, 2020
Job Type
Full Time
Job Summary
Responsible for processing financial aid and providing financial aid counseling and support to students and families.

Key Results/Responsibilities
- Ensures timely, efficient and accurate delivery of financial aid; analyzes data, determines financial aid eligibility, and provides aid notifications to students. Makes decisions related to aid awards and adjustments; interprets federal, state and College regulations to maximize aid awards, meet deadlines, and ensure compliance.
- Reviews and processes FAFSA documentation; counsels students and staff on verification process; requests supplemental information as required; scans and indexes documentation; updates database system; reviews and sends corrections; revises/routes information to appropriate parties as required.
- Provides advice and counseling to students, families and colleagues in regard to financial aid programs and services; resolves inquiries and issues according to the policies and procedures outlined by the College; answers inquiries related to credit load changes, drops and withdrawals.
- Manages assigned financial aid programs including student inquiries, application review, and determination of awards. Reconciles, audits, and reports on program awards and activities.
- Stays current on regulatory and College changes, updates and trends; participates in conferences, seminars and training sessions as required.
- Contributes to the efficiency and effectiveness of the department by offering suggestions and directing or participating as an active member of a work team.
- Manages the College’s Student Employment programs (eligibility, advertising, onboarding, contracts, wage review, community service connections, fund reconciliation, supervisory training, handbook review, reporting, etc.).
- Performs other duties as assigned.

Required Qualifications
Education and Experience:
Bachelor’s degree and two (2) years of experience in student aid administration, admissions, counseling, or other higher education administrative work or two (2) years of related administrative work experience OR an equivalent combination of education, training and experience.

Required Knowledge & Skills:
- Ability and desire to provide exemplary customer service to students, parents and colleagues
- Strong communication skills; including active listening, demonstrated professional written communication skills, and public speaking skills
- Skill in using computer applications which may include: student information systems, financial aid management systems, document imaging systems, customer relationship management systems, word processing, database, spreadsheet, presentation software, and Web applications
- Ability to accurately perform and document a variety of accounting and financial aid calculations
- Ability to utilize tact, discretion, and independent judgment within established guidelines
- Ability to solve problems involving student aid issues and processing anomalies
- Ability to take leadership roles on projects, demonstrate initiative, research solutions, and be an adept problem solver
- Ability to respectfully communicate and collaborate effectively within a team environment to accomplish departmental work goals and objectives
- Ability to effectively work with individuals from diverse communities and cultures; possess cross-cultural communication skills and multi-cultural competency
- Ability to work flexible hours and a variable shift, including some evenings and weekends as needed


The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in a typical office setting and use standard office equipment including computers and telephones, ability to work for long periods of time at a computer to enter data, produce reports and receive information, ability to communicate effectively with internal and external customers in person and through technology

Preferred Qualifications
- Understanding of College enrollment management; including admissions, registration, financial aid and student services
- Human Resource, employee onboarding, staff training, payroll reconciliation, financial aid, or other related experience
- Skill in providing counseling to students and families in a variety of College processes and procedures
- Experience with Ellucian ( BANNER ) or a similar student information system
- Experience with Salesforce or a similar customer relationship management tool
- Knowledge and experience utilizing automated financial aid systems, including COD , NSLDS , FAA Access, and CPS
- Experience with document imaging software ( BANNER document management, Perceptive Software, etc.)
- Experience with the Google suite of office products (Google Docs, Sheets, Drive, E-mail, Calendar, etc.)

Financial Aid Office

Pay Rate
Mid to high $30s per year or commensurate with qualifications

EEO Statement
The College of St. Scholastica is an affirmative action/equal opportunity employer committed to creating an educational and work environment that is rich in diversity, inclusive and supportive of all students, faculty and staff. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. To learn more about how St. Scholastica supports diversity and inclusion throughout the College, visit our Inclusive Excellence page.