Lead Service Technician

Grand Forks, ND
Join our team!
Jan 14, 2021
Job Type

We are looking for self-motivated, hardworking, team-oriented, customer-driven diesel service technicians to join our growing service team throughout our three-state region. If you have a passion for working with construction, agriculture or power generation equipment in a team environment, and are eager to continue learning throughout your career, you will be right at home at Butler. 

The future of our business is dependent upon developing the capabilities of individuals who live our company mission, demonstrate our values and are hungry to grow their careers. Learn more about becoming a Butler Tech by clicking https://www.butlermachinery.com/techniciancareers/.

Job Responsibilities: The position will involve but not be limited to the following duties:
•Assists with scheduling work in the shop and field.
•Troubleshoots & repairs all aspects of our product lines.
•Will be expected to charge out a large percentage of their time to revenue work orders.
•Immediately addresses any safety-related issues in the shop.
•Assists with contamination control procedures to make sure proper steps are being followed.
•Assists technicians on field jobs with tooling, ordering parts and getting information to them in a timely manner.
•Maintains a clean and organized workplace, orderly flow through the shop.
•Handles special projects as needed/requested by Service Advisors or Service Manager.
•Assists with receiving and delivery of equipment in and out of our yard as needed.
•Keeps track of small tools, repairs needed, general condition, and assesses new tools that may be needed.
•Works closely with trainees and technicians.
•Assists in maintaining the work order process from open to close. This will include taking customer calls; troubleshooting on the phone, open work order, and assign technicians, review, and close work orders after the repair is completed.
•Makes final inspection on all work leaving the service department.
•Ability to work without supervision.
•Develops and enhances working relationships with customers and associates.
•Understands the complete process of the service department.
•After hour’s field service, at times, may be required.
•Carries after hour’s emergency phone as needed.
•Other duties as assigned.

•Technical degree in a mechanical related field or equivalent combination of business experience, training and/or education required.
•Three (3) years minimum mechanical experience with Caterpillar and AGCO (Ag product line) preferred.
•This experience is to include all mechanical, hydraulic & electrical system knowledge, and the troubleshooting of these systems.
•All applicants should be familiar with time requirements to perform specific jobs.
•Have a working knowledge of the on-line DBS, BMTS, and SIS systems.
•Consistently achieve set flat rates on work orders.
•Possess strong communication and listening skills, as well as strong problem-solving skills.
•Leadership training preferred but not required.
•Ability to work well within a team environment.
•Applicant must be a Service B classification or above and show the ability to work with Ag, Truck and Heavy equipment customers.
•Individual must meet driver insurability standards.

Trade specific tooling required. 

Must have valid work authorization and be able to work in the U.S. without company sponsorship.


As a family business for three generations, we currently employ over 800 associates in 18 locations throughout North Dakota, South Dakota and Nebraska.  If you desire to grow a career with our team, here are some things we offer in our full benefits package: 

    • Health Insurance

    • Dental Insurance

    • Vision Insurance

    • Company paid life insurance

    • Paid holidays

    • Maternity Benefit

    • Paid Time Off (PTO)

    • 401(K) Plan

    • Profit Sharing Plan/Vocational Pension Plan


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