Patient Accounts Representative | GSS PFS Collections
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
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Facility: GSS National Campus
Location: Sioux Falls, SD
Address: 4800 W 57th St, Sioux Falls, SD 57108, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Primarily concerned with the collection of self-pay accounts receivable. Coordinates activities with residents, resident representatives, location staff, and third party agencies. Conducts follow-up on delinquent accounts and on Accounts Receivable Aged Accounts List to ensure all accounts are being worked. Handles calls from residents or responsible parties of accounts. Have good working knowledge of all collection policies set forth by the Accounts Receivable department. Handles incoming mail on all accounts within area of responsibility. May include producing written correspondence in answer to these inquiries.
Responsible for follow-up on collection of account balances due, including contact by telephone with patients and resident representatives. Collection notes are reviewed at appropriate time intervals for determination of further collection action and may include telephone contact or computer generated collection letters. Maintains accurate information in the computer system to document where the account is within the collection process. Good working knowledge of collection laws as well as requirements of collection agencies mandated under the FDCPA standards. Have good working knowledge of skilled nursing and senior housing billing and payment practices, Medicare, Medicaid, Managed Care, Insurance and other party payers. Considerable initiative and judgment involved in estimating credit risks, devising plans for payment and collecting delinquent accounts.
Review accounts and determine when all collection efforts have been exhausted and then refer the unpaid account on for further collection action with the collection agency. Work closely with the collection agency in providing accurate information to enable the collection agency to correctly handle accounts. Performs skip tracing to locate former residents and responsible parties and conducts asset searches/verification to determine if legal action is justifiable. Involve and update attorneys on complex past-due accounts. Guides locations to complete the necessary forms to issue a discharge notice for non-payment when such situations arise.
Use initiative, discretion and independent judgment in making decisions in varied situations as it relates to patient accounts. Be firm in a courteous and tactful manner in dealing with patients. Work with growth and development needs of unique client populations. Strong communication skills. Be able to utilize all office equipment including personal computer and application software, printer, FAX, copier, multi-line telephone system. Requires excellent written and oral communication skills, including English usage, grammar,
punctuation, and style. Ability to use appropriate reference materials. Ability to multi-task. Familiarity with Data Processing capabilities and procedures is necessary.
Monday through Friday schedule from 8:00 am to 4:30 pm, with one night until 5:00 pm required; future work from home option possible.
Minimum of a high school education, however, some trade course classes in accounting, business and communications would be very helpful in this position. 2-year degree preferred.
Previous experience in billing preferred but not required. Call Center experience preferred.
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, sick leave and paid time off. To review your benefit eligibility, visit https://sanfordhealth.jobs/benefits .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to email@example.com .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Job Function: Revenue Cycle
Req Number: R-36149