Desktop Support

State Public defender, Madison WI , 6+ months Desktop Engineer, $31.hr

Provides expert level technical assistance in support and preparation of desktop supported applications and hardware. Requires extensive knowledge of and experience with desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, PDAs, Black Berries, other supported wireless devices and peripherals. This Title receives escalated level support issues from helpdesk and Enterprise Support Center. Has 4-7 years of experience in Desktop Support. Familiar with standard concepts, practices, and procedures. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required.

Qualification

Rating

Must Have

Information Technology - Desktop Support

Advanced Problem Resolution Skills

5 years

Experience working with equipment vendors and warranty policies

and 5 years

Installation and Maintenance of PCs

and 5 years

Troubleshooting all hardware

and 5 years

Nice to Have

Information Technology - Desktop Support

Experience troubleshooting technology support issues

and 5 years

Image deployment for Windows and MacIntosh

5 years

Minimum 500 User and 15 Remote Sites Environment Support

1 years

Remote desktop support tools (RDP, SCCM, etc.)

2 years

Engagement End Date

2021-06-30

Estimated Project End Date

06/30/2021