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IT Service Operations - 1st Level Support

Employer
Uline
Location
Pleasant Prairie
Salary
Competitive

View more

Industry
General
Role
IT
Job Type
Long-Term
Hours
Full Time
IT Service Operations - 1st Level Support
Corporate Headquarters
12575 Uline Drive, Pleasant Prairie, WI 53158

Uncover your full potential in a collaborative environment at a proven industry leader that runs one of the largest e-commerce sites in the U.S.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screening.

Hours: Tuesday - Friday, 9 AM to 5:30 PM, PLUS Saturday, 11 AM to 7:30 PM.

Position Responsibilities
  • Create and route incident tickets to document issues and notify appropriate support groups.
  • Perform operational activities: system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation.
  • Perform user account set up, security maintenance and systems monitoring.
  • Coordinate escalations and alert communications during major incidents.
  • Provide incident and problem management.

Minimum Requirements
  • High school diploma or equivalent.
  • 2+ years prior help desk support experience.
  • Strong troubleshooting and analysis skills.
  • Experience using Windows 7, Windows 10, Microsoft Office, Control-M, VPN and Citrix remote access solutions.
  • Flexibility to work weekdays, evenings and weekends.

Benefits
  • Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
  • 401(k) with 5% employer match.
  • Paid holidays and generous paid time off.
  • Bonus programs include annual performance, sales goals and profit sharing.
  • Scholarship program for children of employees.

Employee Perks
  • On-site caf?? with executive chefs and seasonal dinner-to-go options.
  • First class fitness center with complimentary personal trainers.
  • Over four miles of beautifully maintained walking trails.
  • Numerous employee appreciation events throughout the year.
  • Professional development classes and monthly in-house speakers.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, our 800+ page catalog of over 37,500 quality products and same-day shipping of our huge in-stock inventory. With over 7,000 employees across 12 locations, it's time you joined Uline.

Uline provides the essential supplies needed to keep organizations operational and productive. To protect the health and safety of our employees, we have modified our normal operating policies in response to COVID-19.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

EEO/AA Employer/Vet/Disabled
#LI-SR1
#CORP

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