Knute Nelson

Account Executive - Full Time

Location
St Cloud, MN
Salary
Join our team!
Posted
Jan 06, 2021
Ref
1155
Industry
Healthcare
Role
Sales
Job Type
Long-Term
Hours
Full Time
The mission of Knute Nelson is to enrich the lives of everyone we serve.

This is a Full Time, Salary position. Primary hours would be M-F 8:4:30 with occasional early morning, night & weekends. Will serve our St Cloud market out of our Waite Park office. Some daily travel to nearby communities required.

Scope:

  • Serve in a consultant role, acting as an advocate for the company’s service lines to hospital systems, clinics, senior living communities and other potential direct referral sources within assigned territory.
  • Effectively build, manage, and maintain positive relationships with our referral partners.
  • Responsible for effectively managing assigned territory by generating referrals to achieve organizational goals.


Key Responsibilities:

  • Serve in a consultant role, acting as an advocate for the company’s service lines to hospital systems, clinics, senior living communities and other potential direct referral sources within assigned territory.
  • Serve as expert educator of our services to referral partners and community members. Develop and execute annual education plan in partnership with the sales, marketing and clinical teams.
    • Assist in updating and improving education and marketing & sales materials.
    • Communicate clearly and effectively, make effective verbal presentations and write and present effective reports.
  • As needed, facilitate and participate in community events and/or service organizations, etc. to represent the company.
  • Provide in-services and professional presentations for referral sources, community groups and other organizations, regarding company’s services, programs and outcomes.
  • Effectively build, manage and maintain positive relationships with our partners.
  • Utilizing and following company’s adopted sales process, increase the number of referrals received from referral partners by attracting new referral partners and expanding the use of services from existing accounts.
  • Accurately and effectively maintain a book of business that produces results. Act as the main point of contact for referral sources and community partners and document all account activities in agencies CRM tool.
  • Responsible to provide an exceptional customer experience in all interactions when representing our agency.
  • Responsible for leading the identification and resolution of complaints to ensure client satisfaction.
  • Serve as the bridge between company’s clinicians and referral source clinical/medical staff to ensure smooth referral process, high customer satisfaction and continuity of care.
  • Responsible for effectively managing assigned territory by generating referrals to achieve organizational goals.
  • Responsible for researching new referral opportunities for growth and preparing and implementing sales plans.
  • Responsible for developing, growing and maintaining appropriate and timely documentation in the organization’s Consumer Relationship Management tool including effective documentation of accounts, contacts and events associated with assigned territory.
  • Responsible for developing, increasing and maintaining market share and relationships in a defined geographic area including hospitals, clinics, skilled nursing facilities, assisted living facilities, adult family homes and the medical community.
  • Responsible for organizing and planning that all marketing supplies, sales collateral, tools and equipment are prepared and organized in preparation for events or presentations.
  • Promote effective relationships, collaboration and communication with all staff.
  • Understand and remain in compliance to healthcare operations, sales process, legal guidelines, competitive analysis, and marketplace trends.
  • The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.


Education and Experience Required:

  • Associate degree required. Bachelor’s degree preferred.
  • Sales experience in health-related field, preferably within a home health or hospice setting.
  • Daily travel is required.
  • Strong computer skills specific to Microsoft outlook programs including Word, PowerPoint, Outlook, etc.
  • Must be organized and able to prioritize daily activities based on overall impact with little supervision.
  • Strong technology skills specific to entering computer data such as a consumer relationship management tool or something alike.
  • Must complete and pass a state required background study.
  • Able to physically perform the duties required by the position.
  • Required to have the ability to read, write and speak English well enough to communicate with staff, residents and visitors.


Reports To:

Vice President of Sales

In keeping with federal, state and local laws, Knute Nelson's policy forbids employees and associates from discriminating against anyone based on race, religion, color, creed, gender, age, marital status, national origin, sexual orientation, status with regard to public assistance, veteran status, familial status, disability or any other characteristic protected by law. Knute Nelson is committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career advancement.Knute Nelsonalso provides reasonable accommodations to disabled employees and applicants as required by law.