Telemetry Tech

Job Summary

The Telemetry Tech performs clerical duties including chart preparation, follow up appointments, and assisting with patient care as directed by RN or LPN. This includes patient transportation/escort to pharmacy or discharge. The tech assists with answering telephone calls and messages at nurse's station.

Essential Job Functions

Completes physician order processing and communicates orders to the nurse and ancillary departments. Identifies and communicates patient issues to the nurse or identified caregiver. Ensures distribution of communication as assigned/requested, i.e., interdepartmental faxes, requests to post, mail, etc.

Functions as the nursing unit receptionist to patients, families, external customers, internal customers, and staff. Functions as the customer service associate for the nursing unit. Assists to meet the patients and family needs. Completes service recovery and follow up. Advises charge nurses, Supervisors or Manager of unsatisfactory outcomes and patient concerns.

Demonstrates knowledge of and ability to manage the nurse call system by answering call lights courteously and relaying information according to priority.

Facilitates department flow. Performs chart completion and ensures that all necessary chart forms are available. Maintains paper chart forms and prepares forms for entry into electronic medical record. Completes charge entry, charge review, lost charge tracking and patient account maintenance.

Communicates accurate and thorough patient information to nursing staff and providers. Assures that nursing staff and providers communicate pertinent patient information to telemetry central.

Monitors telemetry central. Detects, analyzes, records, and reports any rhythm changes. Functions as a resource to nursing staff in monitoring processes and rhythm analysis. Prepares rhythm strips, keeps telemetry kardex and records current. Performs shift and break report.

Performs triaging process for telemetry central when indicated. Facilitates the daily reordering of telemetry process for providers according to policy.

Maintains telemetry equipment, reporting any technical issues per policy. Tracks telemetry devices to assure location known. Cleans telemetry equipment per standard operating procedure.

Performs transfer and discharge procedures and manages patient prescription printing. Assists nursing staff in compiling patient education materials. Schedules patient post-hospital appointments.

Performs other duties as assigned or needed to meet the needs of the department/organization.

License, Certification & Registration

• Basic Life Support (BLS) through the American Heart Association (AHA); Within 2 Months of Start Date

Education & Experience

Related Experience Preferred

Demonstrates knowledge of medical terminology.