Customer Service Representative / back-up Teller

Rochester, Minnesota
Jan 08, 2021
Full Time

Customer Service Representative / back-up Teller
This is a full-time position.


Merchants Bank, Rochester (55th Street NW), is seeking a Customer Service Representative / backup Teller.  This position may have the opportunity to learn consumer lending in the future.  Duties include providing excellent customer service and building relationships with our customers.  Job duties include assessing customer needs, opening accounts, maintaining account information, and being a back-up to the Teller area.  Must be comfortable with extensive customer contact and have sales experience. 

Job Summary

Proactively provides assistance to customers in determining products and services which best meet their needs.  Is fully knowledgeable of all bank deposit and consumer loan products and services. Assist customers in product selections by profiling, presenting features and benefits, and asking for the sale.  Will plan and carry out outreach programs to acquire new customers.  Represents the Bank in a manner that maintains and expands business relationships, enhances the Bank’s image and contributes to growth. 

This role will also be back-up to the Teller area as needed.  The Teller role is considered one of our most critical front-line customer contact positions, as our customers have direct contact with tellers for 85% of all their banking transactions.  Tellers are responsible for all cash-related transactions, in addition to transactions involving paper documents. 


Please apply in person at Merchants Bank, Rochester (3586 55th Street NW), online at, or e-mail with a cover letter and resume or to request an application.  Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.



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