Consumer Advisor

DescriptionA Minneapolis Medical Device company has an immediate opening for a Sr. Customer Service Professional to serve as a Consumer Advisor for this growing company!****PERKS of this company: on-site cafeteria, on-site gym, free parking, overlooks the river, modern office space including stand-up desks!!!Responsibilities:??? Respond to clinician and consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics??? Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to clinicians and end-users??? Accurately and thoroughly document each new end-user conversion/retention profile in the systems??? Promote clinical preference for the products in clinical setting by establishing and maintaining relationships with key clinicians??? Communicate with end-users and clinicians about intimate health care issues and anatomical functions in a mature and Advisor manner??? Communicate and work as a team with the field sales representatives and consumer care team to meet and exceed overall sales objectives??? Complete monthly inbound and outbound call activity goals and conversion/retention targets**To be considered for the Consumer Advisor role, APPLY TODAY by sending your resume to including "Consumer Advisor" in the subject line!RequirementsQualifications??? Associates or Bachelor's degree and / or a combination of at least 1 - 6 years healthcare customer service/sales experience??? Bilingual in Spanish strongly preferred??? Experience in a call center environment preferred??? Ability to explain medical process and procedures while giving clear, concise, step by step direction over the phone??? Utilize sales techniques to gain end-user acceptance during indirect sales process??? Ability to maintain and grow business in established territories through relationship development, mainly via telephone??? Proven track record of sales and target development for growth opportunitiesRequired Knowledge, Skills and Abilities:??? Self-driven, to-the-point communicator??? Highly structured approach with attention to detail and proper documentation of all work??? Excellent verbal and written communication skills??? Intermediate computer skills in MS Excel, PowerPoint and Word.??? Critical thinking and problem solving skills??? Must be patient, empathetic and possess the ability to utilize the telephone effectively as a customer relations tool??? Able to work well in cross-functional teams, independent, yet a team player??? Passionate about identifying the correct solution and improving the end-user's quality of life??? Healthcare industry experience preferred**To be considered for the Consumer Advisor role, APPLY TODAY by sending your resume to including "Consumer Advisor" in the subject line!OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.When you work with us, you're working with the best. has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at 1.. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.?? 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ().**Salary:** $17.00 - $18.00 / Hourly**Location:** Minneapolis, MN**Date Posted:** January 8, 2021**Employment Type:** Temp to Hire**Job Reference:** 02811769**Staffing Area:** Office u0026 Administrative