Customer Service Representative

• Professionally assist customers through the ordering process, including responding and resolving incoming order inquiries.
• Continue to learn and increase effectiveness with tools and process in order to increase customer experience and satisfaction. Become proficient utilizing SAP tool specifically CRM and ECC fundamentals.
• Work with drop ship vendor(s) to support excellent customer ordering experience.
• Properly escalate customer feedback and issues to management and/or peers as necessary for resolution, process improvement and customer awareness.
• Meet or exceed department performance metrics and standards.
• Communicate professionally and effectively with customers for follow-up when required.
• Follow established department processes and procedure.
• Identify opportunities to increase sales through suggesting additional products based on past purchases and complimentary products.
• Suggests additional products based on past purchases and complimentary products.
• Initiate and complete follow up activities to close sales opportunities.
• Utilize selling processes and techniques to increase sales.
• Perform other duties as assigned.