Customer Account Representative

Detroit Lakes, Minnesota
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Jan 12, 2021
Job Type
Company Overview:

BTD is a fast growing metalworking company. We provide custom metalwork services for some of the world’s top brands. Our 1100+ employees work from four facilities throughout the Midwest and Southeast. We invest in our people, our equipment, and our facilities to offer our clients the best value possible. We are also a wholly-owned subsidiary of Otter Tail Corporation, a publicly traded company on NASDAQ.

 Summary: Customer Account Representative’s focus is to prioritize and fulfill the customer requirements and demands to exceed their expectations.

 Safety is #1 at BTD: Our expectation is that every employee: 1) Strictly follows safety policies, rules and safe work methods. 2) Promptly corrects or reports safety hazards or unsafe conditions. Promptly reports injuries for prompt diagnosis and treatment. 3) Makes regular suggestions for safety process improvements to support continuous improvement in safety.

Essential Functions: This position is responsible for working with the account team members to perform the following tasks, duties and responsibilities for the customer:
  • Respond to customers in a timely manager.
  • Responsible for managing requirements (order/forecasts) from the customer.
  • Ensure on time delivery of parts for the customer.
  • Monitor new part process.
  • Assist quality and production with part rejections as needed.
  • Monitor part pricing and update as needed.
  • Assist with internal and external container issues/concerns.
  • Assist Accounting Department with invoice issues.

  • Qualifications, Knowledge, Skills and Abilities: Bachelor’s degree or equivalent  of six years of recent, progressive experience in the manufacturing industry with emphasis in business administration, economics, engineering or similar, to benefit the Company. General knowledge of internal accounting controls, and financial analysis of expenditures.

     Experience and Skills Required:
  • Must be flexible with a willingness to perform the jobs personally as well as through delegation or interaction with others.
  • Ability to work with minimum direction but will understand the importance of clear and effective communication with the President, leadership team and others with whom, the position interacts.
  • Ability to operate general office equipment including manufacturing/production applications and financial spreadsheet, email and word processing applications on a microcomputer.

  •  Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.


    Work Environment: The position has good working conditions in a manufacturing plant environment, and is a diversified job requiring sustained mental effort related to internal/external contacts, organizational issues, planning and technical areas.  The individual may encounter significant emotional strain or tension. There is sustained exposure to standing, sitting and the plant environment. There is also moderate exposure to Video Data Terminals (VDTs).

    (EO/AAMet/Disability Employer)


    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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