Enrollment Representative

Grand Forks, North Dakota (US)
Jan 12, 2021
Job Type
Full Time


The Admissions Representative is responsible for the recruitment of undergraduate and graduate students to the University of North Dakota. The position delivers the UND recruitment message to his/her territory’s high schools and community colleges, working closely with prospective freshman and transfer students, their parents, and high school guidance counselors. Admissions Representatives support the Admissions recruitment mission and the overall mission of the University. The messages conveyed and strategies employed will be consistent with an overall strategic student recruitment plan.

Duties & Responsibilities

  • Communicate extensively with prospective students
    • Carry out recruitment strategies and cultivate interest among prospective students and families, to meet goals set by the University for transfer and freshman applications, admits, and enrolled.
    • Represent UND at college fairs, outreaches, and other events.
    • Develop and foster relationships with students and their families through on- and off- campus events and on-going communication.
    • Disseminate information effectively and with accuracy.
    • Answer inquiries from prospective students and families regarding all elements of the recruiting decision, including admission, registration, academic programs, transfer credits, financial aid/scholarship, housing and residence life.
    • Accurately portray university educational programs, expected outcomes, student services, and financial considerations to students, parents and educators.
    • Deliver group presentations about the benefits of attending the University of North Dakota.
    • Be familiar with objectives, requirements and content of all programs offered by the university in order to make a complete and factual presentation to prospective students and other interested parties.
    • Consistently conduct follow-up with all enrollments to assure successful matriculation.
    • Serve as an overall representative of the University, both on- and off-campus, to prospective students, families, and secondary school counselors.
    • Build rapport and education about UND’s benefits to students with high school counselors, principles, teachers, etc. to help promote UND to prospective students.
    • Assist with the development of a specialized communications and recruitment campaign that will target high-ability incoming applicants.
    • Work with team members to continually improve the recruitment processes and strategies.
    • Facilitate Virtual Campus Visits as needed.
    • Provide Campus Tours as needed.
  • Maintain a recruitment territory and travel to schools and community colleges within territory
    • Travel to high schools and community colleges in the fall and spring seasons to present information on UND and meet with students, parents and guidance counselors/academic advisors.
    • Devise an effective travel plan in coordination with Assistant Director. Make travel arrangements within the budget guidelines and while being a good steward of University resources.
    • Maintain contact with prospective students and their families through the entire admission process using direct mailings, phone, email, text and other forms of communication.
    • Document communications in Hobsons Connect CRM.
    • Create off-campus events in territory to assist with the recruitment of prospective students.
    • Assist with planning on- and off-campus recruitment events.
  • Assist University Admissions Office with processing and other general office duties.
    • To ensure timeliness of application processing assist with linking transcripts, review missing documents, and assist with communication as needed.
    • Serve on UND committees as appropriate.
    • Proactively identify, analyze, and improve upon existing business processes within position and/or within Enrollment Management Unit (University Admissions, One-Stop Student Services, and Student Finance).
    • Use data to identify priorities and monitor outcomes.
    • Abide by UND’s Enrollment Management service standards
    • Attend annual training

Required Competencies

  • Excellent verbal and written communication skills.
  • Demonstrated
  • Strong organizational skills and demonstrated ability to manage multiple tasks simultaneously.
  • Strong communication and public relations skills including the ability to express ideas clearly, in a convincing and credible manner.
  • Demonstrated ability in problem solving, sound decision making, and critical thinking skills.
  • Ability to represent the University in a professional manner.
  • Ability to relate to and develop rapport with a diverse range of students as well as high school & college counselors/advisors.
  • Familiarity with programs and services offered at UND.
  • Able to load and transport admissions materials, displays and other equipment (lift up to 40 pounds).
  • As a UND employee in the Enrollment Management Unit, it is expected to treat staff, faculty, students and families in a cordial, civil, and respectful manner and at all times, practice the principles of honesty, respect, and integrity; communicate in a professional, positive, and respectful manner; exhibit ethical behavior.

Minimum Requirements

  • Bachelors Degree
  • One year working experience in an office setting.
  • Experience with Microsoft Suite software, email and Internet.
  • Valid driver's license
  • Ability to travel and work a varied schedule with flexible evening and weekend hours during peak recruitment season.
  • Ability to travel to remote locations.
  • Successful completion of a criminal history records check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.

Preferred Qualifications

  • Experience directly related to successful college recruitment and promotion.
  • One or more years' experience in marketing, public relations, or sales.
  • Experience using a Customer Relations Management (CRM) system.

Minimum Hiring Salary/Position Classification

$34,300 annually, exempt position, full-time, benefited

Work Schedule

Schedule may vary and require flexible evening & weekend hours during peak recruitment season.


Includes single or family health care coverage (premiums paid for by the university), basic life insurance, EAP, retirement plan, tuition waiver, annual and sick leave. Optional benefits available: supplemental life, dental, vision, flexible spending account, supplemental retirement plans.

To Apply

For full consideration, all application materials must be fully submitted by 11:59PM on the closing date.

Additional Information

To find out why living and working in Greater Grand Forks is way cooler, check out Grand Forks is Cooler .

All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.

Confidentiality of Application Materials

Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three finalists who will be invited to campus.

EEO Statement

The University of North Dakota is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other protected characteristic. Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply. Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran’s status and disability status as part of the application process. This information will remain confidential and separate from your application.

Veteran’s Preference

Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 or NGB 22 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at UND.edu. You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.

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