Senior Analyst, Retail Operations

Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as a Senior Analyst.

The Senior Analyst position within Retail Operations is the subject matter expert during escalations and provide cross function communications across the organization. The Senior Analyst will monitor the day-to-day workflow activities for the functional team and provide quality performance reporting for the targeted deliverables. The Senior Analyst will provide leadership and feedback to team members and champion teamwork across the functional team. The Senior Analyst is responsible for managing process improvement activities and leading cross-functional team education as well as team training for the assigned workflow areas.

PRIMARY DUTIES AND ACCOUNTABILITIES

Workflow Monitoring and Performance Reporting:

Monitor day-to-day workflow activities for the functional team to ensure work performed by team members is high quality, timely and in compliance with operational objectives. Communicate functional team's progress, status and issues to management. Report targeted and obtained deliverables.

Cross Functional Communications and Escalations:

Drive interaction and communication between functional team and internal and external stakeholders. Serve as escalation point of contact for internal and external customer issues impacting the team. Serve as Subject Matter Expert (SME) on cross functional teams and projects across the organization.

Workflow Improvement and Functional Knowledge Collaboration:

Initiate process improvements and cross-functional team education and training for assigned workflow areas. Support and drive interaction between team members and other functional teams. Participate and lead both tactical and strategic system improvement projects, including requirement gathering, solution design, testing, and system deployment.

Team Leadership and Team Development Support:

Provide leadership and feedback to team members and champion teamwork across the functional team. Work strategically to identify the need for system or process changes and workload reallocation based on changing business needs and assign work to team members accordingly. Work with manager to develop and implement team level plans addressing communication, leadership, technical skill training, and increasing industry knowledge.

Comprehension/Adherence of Policies and Controls:
Maintain an advanced understanding of UDC/ISO market rules and ensure own group and other groups within Operations are following current market requirements. Ensure that all Sarbanes-Oxley ( SOX ) Key Controls and other company policies are followed.

POSITION SCOPE
Level of independence, decision-making authority or strategic planning accountability: Medium - Analyzes data and workflow situations without supervision and determines course of action or remediation for complex service scenarios.

Internal and external contact relationships: Key external contacts include Utility Supplier Representatives and Constellation Vendors. Key internal contacts include the Leadership Team, Retail Sales, Federal and State Regulatory and Policy Groups, Customer Care, Contract Administration, Billing, Pricing, Forecasting and Legal.

Qualifications
MINIMUM QUALIFICATIONS
Bachelor's degree required, although candidates with 7 or more years in equivalent business experience will be considered
Advanced skills with Microsoft Office applications (Word, Excel, PowerPoint and Access)
Ability to communicate effectively and professionally with internal and external parties as required
Can obtain and analyze data without supervision and can reason through complex scenarios to suggest course of action or remediation
Effectively communicate with, develop and maintain professional relationships with internal and external customers
Excellent attention to detail knowing others will depend on it being correct
Works independently and as a team member
Strong organizational and time management skills - ability to organize and prioritize a fast-paced, heavy workload
Adapts to changing markets, systems, and processes
Works in tight deadlines and shifting priorities but continues to be organized and methodical

PREFERRED QUALIFICATIONS
Bachelor's degree in Business Administration, Finance, Management, Management Information Technology or Supply Chain Management
Prior experience in the retail energy industry and/or regulated energy industry
Prior experience in using CRM and/or Order-to-Cash workflow systems
Working knowledge of UDC/ISO market EDI transactions
Advanced skills in Microsoft Access and/or SQL database query development