Scheduling Specialist

Transportation:

Through member and provider contact, coordinate accurate and efficient transportation of members to health-related appointments. Contact will take place via telephone, fax, voicemail and in person. Specific duties and responsibilities include:

Answer, resolve, track and document telephone calls from members and providers in a timely and professional manner. Interpret member eligibility and coverage through thorough knowledge of the contracts, policies and procedures. Communicate with internal departments, members, providers and other customers regarding the transportation benefit in both verbal and written form, including faxing rides to providers at the appropriate times.

???Evaluate rider needs to provide best use of provider resources including bus passes, vans, or taxi cabs.

???Identify trends/issues that emerge in calls/correspondence, and inform Sr. Representative or Supervisor. Assist in the development and communication of resolutions to internal staff as requested.

???Demonstrate and maintain a thorough and complete working knowledge of appropriate UCare information management systems and the ACD phone system.

???Maintain good working relationships and open communication with internal and external customers.

insurance, medical, HMO, microsoft office, Somali, Hmong, Spanish, Customer service, Call center, medical terminology, healthcare, Csr

customer service

Healthcare

call center

Required Experience: One to two years call center experience or two years customer service experience. Preference given to candidates with health insurance (HMO), physician group practice, or community agency. Bilingual in Spanish, Somali, or Hmong

Entry Level

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing?? Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.