Customer Service - Property Loss

Large banking institution seeking 8 call center Customer Service agents to support an influx in calls due to property loss.

Flood Services, a division of the Consumer Lending Group, is looking for an experienced customer service representative to provide dedicated internal and external customer service to all banking affiliates and homeowners who have questions about the flood and disaster determination process or the requirement for insurance in connection with a real estate secured loan.

Will be making more than 15 to 20 outbound calls, as well as taking inbound calls over 20 per day.

Duties and responsibilities include: Making and receiving phone calls from customers Facilitate the customer through the process of repair and gather required documents and assist with activities associated with repairing or rebuilding their home Complete complex analysis on customer claims Collaborate with Research Remediation Analysts to make decisions to grant exceptions to the disbursement and documentation process Interact with our vendor on issues concerning customer claims Interact with Bank Legal Counsel and Investors to get approval on complex claim processing.

Hours: 9:30AM-6:00PM

Training in office for the first 6-8 weeks and then WORK FROM HOME until further notice.

HS Diploma

1+ years of recent call center experience

Must have 6 Months months of Microsoft Office Experience (Will be navigating & looking with 3 different computer systems. Word, Outlook, & Excel.)

Must be persistent & build a good rapport

Must have great attention to detail

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing?? Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.