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Executive Director (NHA)

Employer
Health Dimensions Group
Location
Minneapolis
Salary
Competitive

View more

Industry
Professional Services
Role
Executive
Job Type
Long-Term
Hours
Full Time

Duties and Responsibilities:

Quality/General Management

Ensuring all departmental policies, procedures, practices, and systems are in place to meet resident/patient needs
Develops a positive professional relationship with residents, resident family members, team members, professional organizations, community groups, and other appropriate entities
Monitoring resident/family/employee satisfaction through regular communication, consistent rounds throughout the Care Community, and the use of satisfaction surveys, response analyses and performance plans to continually improve services. Proactively identify concerns and deal with complaints timely and effectively
Maintains quality services throughout the community for residents at the level established by the Board of Directors (if applicable), and consistent HDG standards, expectations and policies
Leads programs that uphold strong performance standards and maintain a working environment that supports all leadership team member's professional growth
Maintains and cultivates a positive relationship with residents through regular individual and group interaction, attending and often times leading resident meetings and functions
Meets routinely with HDG Regional Director of Operations to report on operational issues, trends, barriers and resolutions. Participates in weekly operations leadership calls and quarterly business review meetings
Actively manages Care Community assets to minimally include inventory, building and grounds maintenance/curb appeal and accounts receivable
Represents HDG in a professional manner consistent with the HDG values and code of conduct set forth for the organization
Manages and directs corrective actions as necessary to pull performance, quality or budget variance back in line with expectations
Enforces reporting and Corporate Compliance Hotline initiatives and reports all potential hazards, litigation or unusual events to determine plan of action or preventative measures

Financial Management

Contributes to preparations for the Care Community's annual operating budget and manages programs and strategies to ensure budgets are met
Ensures monthly and annual financial and net income targets are met
Manage census and revenue development to include:
Total occupancy including bed management and admissions process
Medicare and managed care occupancy
Rehabilitation systems management
ADL systems management
Managed Care system management
Demonstrate successful expense management to include:
Ensuring labor hours are within budget parameters
Overall expenses are at or below budget
Ensuring expense variances are addressed immediately
Ensuring minimum and sufficient staffing hours are met
Implements and monitors financial and operational policies.
Presents financial and operational reports as required by HDG and various governmental agencies, as required

Clinical/Regulatory Management

Lead the Quality Assurance Process Improvement team using data and Quality Improvement tools to continually improve the quality of care and services provided
Ensuring deficiencies are at or below state benchmarks and that no substandard deficiencies exist
Providing timely reporting of critical events to HDG's RDO, the Clinical Nurse Consultant and regulatory agencies to include all allegations of abuse, neglect, and misappropriation.
Clear all surveys on the first revisit
Maintains licensure and certification of the Care Community; ensures compliance with local, state and federal regulations; maintains administrator's license
Maintains current knowledge and ensures compliance with applicable licensing requirements, laws and regulations
Develops positive rapport with representatives of governmental agencies
Promotes and maintains a working relationship with various community health delivery centers to consistently promote and sell the Care Community's capabilities and identify new market opportunities
Removes barriers, responds and support the Care Community leadership team to promote and support constant learning and development
Ensures accessibility of the Executive Director to the Care Community's residents and families.
Maintains awareness of Medicare prospective payment issues which influence the operation of the community
Directs the collaboration necessary for accurate reporting on a routine basis including and collaboration with the Clinical Nurse Consultant to ensure current and future standards exceed benchmarks
Demonstrates and supports patient centered initiatives throughout the Care Community to continue history of clinical excellence through empowered and engaged leaders and team members
Ensures all corporate compliance programs and HIPAA directives are implemented and monitored
Drives and maintains accountability to ensure Care Community census goals are met by analyzing variances, trends and delivering on those measures
Partners with Clinical Nurse Consultant to ensure audits and survey preps are completed timely

Human Resources Management

Monitor and overseeing human resources recruiting, staffing and retention action plans
Monitors employee turnover and create action plan to address if necessary
Oversees Labor management relations (if required)
Monitoring employee satisfaction/engagement through the use of surveys, performance and employee responses; Ensures focus on engagement in the community from all leaders and managers
Ensure performance management is addressed on continuous basis
Oversee workers' compensation and lead safety operations. Supports programs to adhere to all OSHA, workers compensation and risk avoidance in collaboration with both the Director of Safety and Risk Management and the local safety committees
Oversees employee benefits, retirement plans and monthly reconciliation of plans
Overseeing payroll process/procedures and signing off on bi-weekly payroll

Marketing

Drives and maintains accountability to ensure Care Community census goals are met by analyzing variances, trends and delivering on those measures
Regular involvement in the sales strategy for the Care Community
Ensuring HDG admissions practices are in place and followed
Maintaining involvement in the community as a health care leader
Assessment of local market to identify competitive strengths, weaknesses and opportunities
In collaboration with the Regional Director of Operations, ensures the sales team has clear expectations, monitors and maintains accountability to support the day to day marketing activities and programs to meet budgeted monthly and annual sales goals
Supports an annual marketing plan to determine annual sales goals, in collaboration with the RDO and admissions team
Directs and coordinates the development of the community's advertising plan in collaboration with the RDO and admissions team
Supports and implements the Care Community's residency and miscellaneous marketing agreements, marketing policies, pricing and sales discounts, with the support of RDO and admissions team
Manages and holds the local marketing team accountable for both the annual performance goals and overall census goals for the Care Community
Maintain knowledge of federal, state and local reform laws

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