Front Desk Night Auditor
- Employer
- Mt Olympus Enterprises Inc.
- Location
- Wisconsin Dells
- Salary
- Competitive
View more
- Industry
- Construction
- Role
- Audit / Tax
- Job Type
- Long-Term
- Hours
- Full Time
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This is the External Posting templateThis position provides superior customer service above and beyond guest expectations. Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service are usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to complaints, service issues and other general questions or concerns as appropriate.DUTIES AND RESPONSIBILITIES:Reports to the Guest Services Supervisor and/or Guest Services Manager.Assuring friendly, courteous and accurate check-in and check-out of room guests.Answering the phone professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly.Competent knowledge of the property, local attractions and current activities.Promote friendly, courteous, superior customer service.Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information.Will be responsible for handling a high volume of cash, credit and sales transactions.Keep front desk area and own station neat, tidy, and clean.Monitor guest safety and service issues to provide the safest and most customer-oriented environment.Responsible for assisting and monitoring of room availability, maintenance and housekeeping issues and communication those to housekeeping in a timely and efficient manner.Other duties as assigned.REQUIREMENTSMust be able to maintain and present a professional appearance.A professional attitude is required at all times.Must be honest and dedicated.Must be able to maintain confidentiality and be trustworthy.Exceptional oral and written communication.Must possess excellent time management skills and strong communication skills.Must be a team player and able to provide superior customer service.Must be able to work weekends and Holidays.Shift is from 11pm-7am.Thanks for submitting Other details Pay Type Hourly Apply Now
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