Roseau- IT Support Specialist

Start-Date: ASAP
Contract Length: 12 Months
Location: Roseau, MN

TOP SKILLS Communication & Windows 7 & Windows 10 1-3 years' experience supporting an enterprise help desk

JOB SUMMARY:

IT Client Support Specialist deploy and support the systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Perform computer lifecycle upgrades


• Assess and prioritize daily work based on outstanding Worldwide Service Desk issues


• Ticket and time tracking using our ITSM solution, ServiceNow


• Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology


• Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages


• Administration of Active Directory and O365 for all user and end-user system objects

SKILLS & KNOWLEDGE:

• Advanced knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment required


• Advanced knowledge of Windows 7, Windows 10, and server operating systems required


• Experience configuring and maintaining laptops and desktops in an enterprise environment required


• Experience with Microsoft Office 2016 and above, specifically Outlook, Word, Excel, and PowerPoint


• Self-motivated with the ability to work independently and/or collaboratively with remote peers


• Excellent communication and customer service skills required


• 2-year technical degree or equivalent experience preferred


• 1-3 years' experience working in an enterprise helpdesk setting preferred

WORKING CONDITIONS:

• Manual and physical dexterity required


• Must be able to lift 40 + pound equipment