IT System Specialist

DivIHN (pronounced Divine) is a nationally-recognized Business Technology Solutions and Staffing services provider headquartered in Chicago. Since our formation in 2002, we have been trusted by Fortune 500 organizations to help them locate and hire best-in-class talent through our Award-winning Professional Workforce Solutions program. Check out our careers page to see all of our job openings: One of our BEST F500 customers has engaged us to help them hire a IT System Specialist to be available to work out of their office in Milwaukee, Wisconsin; details can be found below. 6 Months Please apply or call one of us to learn more
This Contract Position is with one of our Direct Clients.Please submit resumes to Remya - mremya (at) divihn dot (com) or call with any questions. Job Title: IT System Specialist Job Duration: 6 Months Job Type: Contact, This will initially be a remote assignment but may be on-site at a later time. Candidates should be located in the Green Bay area and Milwaukee area as a secondary option. ROLES and RESPONSIBILITIES

• Provide 3rd level response for incoming requests and trouble tickets
• Provide security administration and follow up for work and asset management applications.
• Work with teammates and clients remotely to troubleshoot and resolve client issues
• Check out/in software from library and record all installations through established process
• Create/update software records in Remedy and through paper process.
• Track computer assets and update records accurately in a timely manner.
• Investigate and resolve records with missing or incorrect data.
• Provide updates to the Team on teachable incidents and current work initiatives.
• Manually install software and document the install process on both remote and local personal computing devices.
• Work with teammates and clients remotely to troubleshoot and resolve issues with personal computing devices and software
• Create and document incident cases and any necessary status updates with additional client contacts.
• Contact clients to provide follow-up on incident resolution or request completion to ensure proper and complete closure.
• Actively participate in team meetings.

REQUIRED QUALIFICATIONS and EDUCATION REQUIREMENTS

• 3 years of relevant work experience with significant personal experience in supporting IT applications.
• Ability to identify and resolve problems or develop alternative solutions in a timely manner.
• Working knowledge of common applications such as MS Office (Word, Excel, Outlook) and web browser (ex: Chrome, IE, etc..).
• Have excellent customer service skills with solid listening, verbal and writing abilities to accurately gather details during clients interactions.
• Ability to effectively work independently and as part of a team.
• Ability to multi-task.
• Experience with installing and troubleshooting applications on Windows 10.
• Ability to troubleshoot and resolve communication issues between software and devices
• SQL Experience (Oracle/SQL Server) preferred but not required

About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

Job Requirements:
SQL, IT Support, MS Office, Desktop, Administration, System Specialist