Executive Director IT, Sales and Commercial Excellence Business Partne

What you will doThe IT leader of Global Customer and Sales Excellence for our Global Products business is responsible for driving the IT strategy and flawless execution of initiatives to support the business commitments in delivering best in class customer facing and sales enablement technologies to drive profitable growth and market share across GP's ~$11B product portfolio in every sales channel and region globally. The IT leader is responsible for developing the IT strategy, roadmap and execution plans for $60+m of ongoing investment. The leader will be responsible for Customer facing tools such as Configure, Price, Quote, Customer Portal(s), eCommerce, Warranty, and connected communities as well as CRM, data analytics and new product introduction (NPI). The IT leader will also collaborate with other functional leaders to provide direction and establish design standards for the delivery of user experiences (UX/UI) across JCI's global customer enablement platform. How you will do itYou will drive and enable sales and market share growth for manufactured products.You will lead the IT roadmap to deliver complete Customer Life Cycle Management solutions for GP.You will develop and deliver roadmap/strategy for streamlining IT portfolio supporting Customer facing technology (CPQ, Warranty, CRM, Parts Management, Service Management)You will work with IT leaders to develop strategies/plan and business cases to deliver visual configuration capabilities for GP products.You will partner with Global Products' business leads to understand the ever-evolving needs of customer. Continuously optimize the tools, processes, applications, capabilities and services they need to achieve their growth on the navigator platform globallyYou will develop Application rationalization roadmap aligned with the internal Global Products Sales function.You will act a the technology leader for the Customer Enablement (Navigator Program), CPQ and Ease of Doing Business (EODB) initiatives and ongoing support providing strategic oversight and direction for design, development, delivery and sustain activities. You will ensure capture and translation of business requirements into well-architected best- in-class solutions that serve the needs of our customersYou will drive detailed level of effort estimates for proposed solutions and articulate the benefits and risks to a solution's feasibility and functionalityYou will work closely with Office of the CTO, Solutions Delivery, Digital Solutions and Global Commercial excellence to develop the Global Products technical strategy and roadmap for the Customer and Sales Enablement current and next generation systems. This will include Customer facing tools such as Configure, Price, Quote, Customer Portal(s), eCommerce, Warranty and connected communities, as well as CRM, data analytics and new product introduction (NPI). You will lead flawless end-to-end execution leveraging performance based metrics covering internal and external teams with a robust governance including 8D and corrective actions You will drive roadmaps to optimize deliverables across all relevant partners including UX/UI, Vendor partners, external partners, etc.You will enhance the value and ROI for JCI & our customers with strategic investments related to Customer and Sales enablementYou will collaborate on research-led, user-centered experiences with global perspectives on creative work, establishing the benchmark for what best customer enablement platform looks likeYou will foster a culture that efficiently aligns people, processes, and priorities with relevant learnings, communication, and coaching focused around enabling our customers globally across channelsYou will establish transparent communication and build a trusted relationship with all key internal peers, customers and stakeholders globally towards ensuring timely collaboration and reducing duplicative/silo' d developmentsWhat we look for Bachelor's degree in engineering, IT, or a related field or equivalent experience. 7+ years of strategic Customer and Sales enablement technology and implementation experience including but not limited to CRM, CPQ and B2B and B2C eCommerce Proven experience in leading global end-to-end Customer Enablement including CPQ and Sales Enablement projects (3+ projects that were at least 6 months in duration) including managing global/regional resources and delivering results in a highly matrixed environment 3+ years' experience in SafeAgile development Minimum 3 years of Salesforce platform experience (4+ years preferred). Solid understanding of data models and product/pricing master data management High energy, charismatic, innovative, creative individual that is both strategic with the vision & tactical on the mission Leadership DNA, proven ability to excite and lead a large global customer and sales enablement teams (Internal & vendor) Strong building industry and product experience is a desirable 2+ years of hands on experience with Salesforce CPQ, Oracle CPQ Cloud or other similar enterprise-level applications.