Customer Service Representative

Kelly is seeking Customer Support Representatives in Green Bay!
The primary responsibility for the Customer Support Representative is to create, monitor and complete shipments. This individual is also accountable to ensure that the most cost-effective carriers are used. As a member of customer service, the individual is also accountable to manage customer relationships in order to achieve specific key factor goals.

DUTIES AND RESPONSIBLITIES:

• Communicates effectively with customers, sales representatives, Service Team Leaders, drivers, and other internal personnel to:
  • Generate freight according to solicitation plans
  • Takes complete ownership of load from beginning to end
  • Develop and maintain relationships with customer base
  • Accepts freight based on flow and market balance
  • Track turned down freight
• Effectively uses the telephone to present a quality oriented image where every customer is treated in a consistent, courteous, and efficient manner.
• Anticipates problems and acts pro-actively to solve them.
• Participates in quality projects to support customers needs.
• Ensures all computer information is accurate and up to date
• Meets or exceeds total service needs of customers. Takes steps to alleviate issues and improve service efficiency.
• Provides back up support to other CSR's on the team to eliminate any customer hold time.
• Is a positive role model for other team members providing support and enthusiasm

EXPERIENCE AND SKILL REQUIREMENTS:

• Minimum of high school diploma or equivalent
• Proficiency with Microsoft Office 2016 and Microsoft Excel
• Intermediate to advanced data entry skills required
• Minimum of one year of prior work experience, customer service experience preferred
• Strong solicitation skills
• Excellent communication and listening skills
• Strong problem solving and analytical skills
• High tolerance for stress
• Good attention to detail
• Planning and organization skills

Hours/Schedule:
1st shift at $15.00 per hour
Monday - Friday

To apply call Kelsey at or send a resume to

Why Kelly ?? ?


You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

About Kelly ??


At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.