Field Claims Representative - Northeast Wisconsin

Be part of the SECURA claims team where customer service is the focus. SECURA is looking for an experienced Field Claims Representative in our Northeast Wisconsin territory. SECURA's family-friendly culture and commitment to work-life balance allows for our Field Representatives to work a manageable territory size and workload. CAT duty, if any, is limited in time and location. As a Field Claims Representative focused on first-property claims, our associates have an opportunity to learn and grow in their career by handling claims in varying sizes and complexities in our multiple lines of business units.

SUMMARY:

Be part of the SECURA claims team where customer service is the focus. SECURA is looking for an experienced Field Claims Representative in our Northeast Wisconsin territory. SECURA's family-friendly culture and commitment to work-life balance allows for our Field Representatives to work a manageable territory size and workload. CAT duty, if any, is limited in time and location. As a Field Claims Representative focused on first-property claims, our associates have an opportunity to learn and grow in their career by handling claims in varying sizes and complexities in our multiple lines of business units.

Field Claims Representatives with SECURA own their territory. They have the autonomy to develop and grow relationships, and the freedoms to make decisions. Our company size provides our claims team a chance to be an integral part of the growth and success of the assigned territory and the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Focus on outstanding customer service toward all stakeholders with every subsequent claim and interaction
• Robustly investigate the facts of the loss by interviewing and corresponding with policyholders, claimants, witnesses and police
• Inspect, prepare detailed damage estimates, negotiate and settle property and property liability claims
• Seek to provide coverage by analyzing policy coverage forms and other documents to determine insurance coverage
• Developing long-lasting relationships by conducting agency visits and providing feedback to Underwriting
• Establish and monitor reserves to adequately reflect the exposure as each file develops
• Establish and develop a network of vendors and other resources to assist in properly indemnifying claimants
• Occasionally handle and manage complex losses in specific areas of expertise
• Participate on catastrophe teams, as required
• Occasional travel with overnight stays for training and catastrophe assistance

QUALIFICATIONS:

• Two-plus years' experience in property and property damage liability claim settlement
• Working knowledge of claims law
• Understanding of insurance coverages for personal, commercial and farm lines of business
• Top-notch organizational and prioritization skills
• Ability to work flexible hours
• Ability to work independently and take ownership of an assigned territory
• Excellent problem-solving and negotiating skills
• Superior written and verbal communication skills

PREFERRED:

• AINS, AIC, AU, ARM, API, AIS, CPCU and/or SCLA designations
• College degree or equivalent work experience
• Familiarity with the Office 365 suite
• Previous experience using the Xactimate estimating software
• Water Restoration Technician (WRT) and/or Fire and Smoke Restoration Technician (FSRT) certifications
• Fire Investigation Technician (FIT) certification