Senior Customer Service Representative

DescriptionOfficeTeam has a challenging and rewarding career opportunity for an articulate and motivated Senior Customer Service Representative. Do you love building solid customer relationships on a daily basis? Are you looking to grow within a dynamic and innovative company? Then this position may be for you!What your day will look like:- Provide accurate, friendly customer service in a timely fashion- Assign and Dispatch work to customer's locations.- Handle all documentation and invoices for work orders- Handle incoming telephone calls and emails- Take in service/maintenance requests and ensure they are submitted into the system- Build sustainable relationships of trust through open and interactive communication- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionRequirements- Ability to recognize, evaluate, and resolve problems effectively- Ability to use multiple computer systems, applications, and utilize search tools to find information- Proficiency with Microsoft Office required- 2+ years' experience with performing in a goal-driven & customer-focused environment preferred- Strong communication skills and able to receive criticism well- Excellent customer service and office administrative skills- A consistently positive approach to your work that is rooted in a businesslike professionalism- Comfort and confidence when interacting with internal and external partners and clients/customers- No stranger to performing extensive research to resolve complex customer inquiriesIf you are interested please submit your resume to Madison Carey at and call to discuss further details at .OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.When you work with us, you're working with the best. has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at 1.. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.?? 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ().**Salary:** $16.00 - $23.00 / Hourly**Location:** Rosemount, MN**Date Posted:** January 11, 2021**Employment Type:** Temporary**Job Reference:** 02814436**Staffing Area:** Office u0026 Administrative