CRM Support Specialist - TELECOMMUTE

CRM Support Specialist - TELECOMMUTE**job details:**+ location:Minneapolis, MN+ salary:$32.45 - $40.50 per hour+ date posted:Friday, January 15, 2021+ job type:Contract+ industry:Finance and Insurance+ reference:815930**job description**CRM Support Specialist - TELECOMMUTEjob summary:Responsible for all aspects of Salesforce user support. Candidate will report to the Training and Support Specialist, and work closely with product owners to understand the Salesforce build and business use cases. Candidate will process Salesforce support tickets from multiple systems and may conduct support, troubleshooting, or requirement gathering sessions with users. Responsible for quickly resolving/escalating issues, processing new user set-up requests, updating/uploading data, creating reports and dashboards and assisting users with general support requests. Serves as a liaison between the Salesforce team and business units.**Required:**- 2+ years' experience with Salesforce Sales Cloud.- Salesforce Administrator Certification.- 1-2 years' experience providing user support during implementation and/or major upgrades of information systems.- Experience working with large data sets.- Experience with Atlassian products including Jira and Confluence.- Experience with Workfront- Advanced experience with Microsoft Products including PowerPoint, Word, Excel, and multiple information system technology used in business operations.**Preferred:**- Health care experience.- 2+ years' experience in providing user support in clinical setting, or in providing user support in other healthcare or informational systems related environment to adult audience.**Education:**- Bachelors degreelocation: Minneapolis, Minnesotajob type: Contractsalary: $32.45 - 40.50 per hourwork hours: 9am to 5pmeducation: Bachelorsresponsibilities:- Work directly with customers to resolve a wide variety of Salesforce service requests including issues reported, new user set up requests, data updates, data loads, report and dashboard creation and general support and enhancement requests.- Manage own work queues in multiple systems including Workfront, Jira, and Salesforce within set productivity guidelines.- Demonstrate customer service-oriented behavior at all times.- Daily management of customer support portal to include reviewing tickets, responding to users, resolving and/or escalating requests.- Work with the development team to report, document system bugs and tests resolutions.- Manages user support and training documentation in Salesforce.- Organize internal team reference documents and materials in Confluence.- Test and document new and existing application functionalities.- Send user support communications as needed.The essential functions of this role include:+ working in a smoke free environmentqualifications:+ Experience level: Experienced+ Minimum 2 years of experience+ Education: Bachelorsskills:+ Salesforce+ JIRA+ Confluence+ Workfront+ PowerPointEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.